ICT Process Analyst

About The Role

This role within the Digital Health Infrastructure team supports the Ballarat Base Hospital Redevelopment (BBHR) program of works by driving the discovery, analysis, design, and improvement of end-to-end processes that enable reliable, safe, and efficient ICT delivery and operations.

The Process Analyst will work closely with Digital Health teams, the BBHR project team, Grampians Health stakeholders, and delivery partners to map current-state and future-state processes, identify gaps and risks, and define pragmatic improvements for ICT deliverables and integration activities supporting BBHR outcomes.

Under the guidance of the Solution Architect, the position is responsible for undertaking process discovery, facilitating workshops, documenting process maps and supporting artefacts (e.g., procedures, work instructions, and controls), and partnering with delivery teams to embed improved processes across Grampians Health (GH) sites as required.

Key Responsibilities

• Analyse current‑ and future‑state ICT processes for BBHR
• Facilitate workshops and process discovery with stakeholders
• Design and document workflows, roles and controlsIdentify risks, gaps and improvement opportunities
• Support process validation, testing and readiness activities
• Embed improved processes across Grampians Health sites

Skills & Experience

• Degree in IT or equivalent industry experience
• Experience in process, business or service analysis roles
• Strong capability in process mapping and documentation
• Experience working in ICT or complex program environments
• Clear communicator with strong stakeholder engagement skills

To see a full copy of the Position Description please click here

Culture & Benefits

At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Fitness Passport membership
• Staff rewards and recognition programs

Interested?

Click APPLY or if you wish to discuss the role prior to applying, contact Aaron Powell on (03) 5320 6600 for a confidential discussion.

Job applications close: 3 June 2026

Diversity and Inclusion

All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.