Warehouse Supervisor Inbound

About Us

JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.

The Mission & Core Scope

1. The Mission: Supervise daily inbound shift operations (dock receiving, quality inspection, sorting, and high-density stowing), ensuring inventory is captured with 100% data accuracy and made available for customer orders instantly.
2. The Scope: You will directly lead inbound shift Team Leaders and operators, managing real-time receiving bay allocation, resolving physical and system dock bottlenecks, and maintaining strict compliance with the Italian National Collective Labor Agreement (CCNL Logistica, Trasporto Merci e Spedizione).

Crucial Expectations & Performance Targets

To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months:

1. Dock-to-Stock SLA Execution: Manage shift operations to consistently hit or exceed target metrics for trailer unloading, item registration, and high-bay stowing, keeping dock congestion to zero.
2. Receiving Quality & Defect Control: Enforce strict intake inspection standards, ensuring supplier discrepancies, quantity mismatches, damaged packaging, or unreadable barcodes are immediately logged and isolated.
3. Floor Leadership & Safety: Manage shift scheduling, driver dock handovers, and operator safety compliance, maintaining high team morale and strict adherence to Italian workplace health and safety laws (D.Lgs. 81/08).
4. Stowing Space Optimization: Partner closely with inventory control teams to ensure inbound stock is stowed in full compliance with automated picking profiles, maximizing spatial density across the facility.

Position Requirements

1. Inbound & High-Velocity Logistics Competence: Proven operational experience supervising receiving docks, container devanning, and stowing operations within a high-volume e-commerce fulfillment center, 3PL hub, or retail distribution network.
2. Systems & WMS Literacy: Strong, hands-on experience utilizing advanced Warehouse Management Systems (WMS), pallet-tracking software, RF scanners, and dock scheduling applications.
3. Language Proficiency: Professional fluency in English and Italian is mandatory to ensure clear operational alignment with international management and fluent direction of local floor staff.
4. Operational Flexibility: High adaptability regarding shift rotations (including early mornings, late evenings, or weekend shifts) required to support a 24/7 infrastructure launch.

Diversity & Inclusion

At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.