Senior Manager, IT Service Management (ITSM) Product Lead

Pfizer Senior Manager, IT Service Management (ITSM) Product Lead YesterdaySaved In-Office or Remote 5 Locations 125K-232K Annually Senior level 125K-232K Annually Senior levelArtificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • PharmaceuticalOwn and lead the IT Service Management product roadmap and features across on-premises and cloud environments. Serve as product owner for Incident, Problem, Change, and Service Request processes. Lead ITSM process owners and product leads, align stakeholders, ensure compliance and audit readiness, drive CI/CD and automation, manage product lifecycle and releases, use data/analytics to identify improvements, oversee UAT/testing, and coach junior staff.Top Skills: AgileCi/CdCloudData AnalyticsItilItomItsmServicenow