Import Export, Trade Documentation (Executive)

Objectives of the Position

Execute the customer order management, purchase order management processes and will lead continuous improvement topics with a consistent high level of service across South America.

Main Areas Of Responsibilities And Key Activities

Operations & Performance

• Execute the Customer Order Management and purchase order management set up in KL Hub with the different models & interfaces
• Processing of sales and purchase orders from various customers in a timely manner
• Service contact for assigned countries – monitor order status and provide update information to the countries and customers
• BL draft checking (for LC orders, 3rd party supplier orders and key customer orders)
• Manage Insurance Certificate (if necessary)
• Follow up BL receipt status based on ETD
• Collection of Original Bill of Lading and other documents from goods suppliers
• Provide full and accurate required documents to customers
• Upload / maintain documents in SAP for audit trail
• Support documents for internal and external audit purpose
• Register all and follow-up all non-conformances in the NCM system to ensure a quick and efficient customer response
• Participate proactively in new workflow for on time & accurate documents
• Support operational KPIs and ensure that delivery capability and reliability of all orders
• Ensure that a minimum internal cycle time of order processing is achieved by improving the process wherever possible

Job Requirements

• Degree in Business Administration or equivalent, supply chain management, logistics
• Minimum 2-3 years relevant experience in supply chain management, including hands-on experience in order management and shipping document handling
• Supply Chain Management / process knowledge, strong SAP (SD module) experience, operational order management, foreign documentary trade, analytical thinking, good communication skills.

BASF has been present in Malaysia since 1989, and operates a manufacturing plant in Pasir Gudang, Johor. BASF’s Regional Service Hub in Kuala Lumpur provides functional support services to BASF companies in 20 markets across Asia Pacific. BASF also provides infrastructure and utilities support services to its joint ventures BASF PETRONAS Chemicals and Toray BASF Resins at an integrated Verbund site situated in the Gebeng Industrial Zone, Pahang. BASF posted sales to customers in Malaysia of approximately €340 million in 2024 and had 2,579 employees as of the end of the year. Further information is available on www.basf.com/my