US Import & Export Freight Coordinator (Ocean & Air)

Job Title: US Import & Export Freight Specialist (Ocean & Air)

Location: Guadalajara, Jalisco, Mexico

Reports to: Operations Director

Salary: $25,000 – $30,000 MXN/month (gross, depending on experience)

About the Role

We are looking for a Freight Specialist to manage ocean and air freight operations on the US import/export trade lane, based in our Guadalajara office.

Responsibilities

• Handle end-to-end ocean (FCL/LCL) and air freight operations for import and export shipments between Mexico and the USA
• Coordinate with carriers, airlines, trucking companies, and overseas agents on bookings, capacity, and transit times
• Prepare and verify shipping documents: Bill of Lading, Air Waybill, commercial invoice, packing list
• Liaise with customs brokers (Agente Aduanal) for import/export clearance in Mexico
• Track shipments and proactively update clients/HQ; resolve exceptions (delays, damages, shortages)
• Maintain accurate records in CargoWise
• Support billing reconciliation with carriers/airlines

Requirements

• 2+ years of experience in freight forwarding/logistics operations; US trade lane experience preferred
• Hands-on experience with CargoWise (required) — must be able to process bookings, generate documents (B/L, AWB), and manage shipment records in the system
• Working knowledge of ocean & air freight processes and Incoterms
• Working proficiency in English (Mandarin a plus, not required)
• Proficient in Excel
• Strong analytical and problem-solving skills; able to quickly identify and resolve shipment issues
• Quick learner, comfortable picking up new systems and processes with minimal supervision
• Detail-oriented, able to multitask and handle multiple shipments under pressure
• Flexible availability — willing to adjust working hours to align with US time zones and accommodate urgent shipment issues outside standard hours