Product Business Analyst

Computershare is global leader in financial administration with over 12,000 employees across more than 22 different countries. Many of the world's leading organisations use us to streamline and maximise the value of relationships with their investors, employees, creditors and customers.

Our global footprint means we have the scale to maintain robust compliance, audit, risk, financial crime, disaster recovery and business continuity planning programs - offering peace of mind to our clients and their customers.

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

We partner with Computershare to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

On behalf of Computershare, we are looking for a Product Business Analyst for a contract based in London (Hybrid - 3 Times per week in the office) until 30 June 2027.

Join us as a Product Business Analyst

Reporting to the Technical Delivery Lead, the Functional Business Analyst will play a key role in the delivery and ongoing enhancement of the Ingage IR platform, working across multiple workstreams to ensure business needs are translated into effective and scalable solutions. The role is responsible for eliciting, analysing, documenting, and validating business requirements, while ensuring alignment between stakeholder expectations, product objectives, and technology delivery.

Working closely with business leaders, clients, product managers, developers, and other key stakeholders, the successful candidate will facilitate collaboration, drive process improvements, and support solution design, testing, and implementation activities. The Functional Business Analyst will act as a bridge between business and technology teams, helping to ensure solutions deliver measurable value, enhance user experiences, and support the strategic objectives of the Ingage IR platform.

Your key responsibilities will include:

• Elicit, analyse, document, and validate business requirements through stakeholder engagement, workshops, and discovery sessions.
• Translate business needs into clear user stories, process maps, functional requirements, and acceptance criteria for delivery teams.
• Analyse current and future-state processes, identifying opportunities for optimisation, efficiency, and improved user experiences.
• Collaborate with Product, Technology, UX/UI, and Project teams to support solution design, backlog prioritisation, and successful delivery.
• Participate in Agile/Scrum ceremonies and maintain requirements traceability throughout the project lifecycle.
• Build and manage stakeholder relationships, facilitating alignment, decision-making, and expectation management.
• Support testing activities, including UAT planning, execution, defect management, and validation of delivered solutions.
• Assist with implementation, business readiness, training, and change management activities.
• Produce and maintain high-quality project documentation in line with governance and organisational standards.
• Remove delivery blockers and manage stakeholder expectations.
• Drive process improvement initiatives.

What you will bring to the role:

• Proven Business Analysis experience within digital products, platforms, or CRM environments.
• Experience within Financial Services.
• Strong requirements gathering, analysis, and documentation skills.
• Expertise in user story creation and process mapping (As-Is / To-Be).
• Experience driving product enhancements, feature development, and continuous improvement initiatives.

• Experience supporting platform integrations and working across multiple systems.

• Strong stakeholder management and workshop facilitation skills.
• Experience working in Agile/Scrum delivery environments.
• Excellent communication, analytical, and problem-solving abilities.
• A proactive, self-driven approach with strong ownership and accountability.
• Ability to thrive in fast-paced, evolving, and ambiguous environments.

Next steps

Computershare are dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our Sourcing Specialists.

AMS are committed to providing all our candidates with the opportunity to perform at their best throughout the recruitment process. Please let us know if you require any additional support or reasonable adjustments during the screening process and we will work with you and Computershare to identify the best solution to meet your requirements.

We can only accept workers operating via an Umbrella or PAYE engagement model.

Please note that for the duration of this assignment you will be working as an external resource engaged by AMS.