Cargo Operations Agent

Air Canada is Canada's largest airline and flag carrier, recently ranked the best airline in North America. As part of Air Canada is to become part of an iconic Canadian symbol, joining a diverse and vibrant team at the leading edge of passenger aviation.

About The Role

This role supports Air Canada's cargo operations and manages all cargo office requirements in Australia, based in Sydney.

Key Responsibilities

• Manage station ULD inventories and liaise with Cargo Network Control YYZ and the GHA to ensure sufficient equipment supports cargo operations.
• Implement load plans and coordinate with the warehouse/ramp team to ensure best use of available space and weight for each flight.
• Monitor data entries done by the GHA, ensuring entries are performed in a timely manner.
• Verify shipment/ULD data in the cargo and load control systems.
• Ensure GHA activities always align with Air Canada's safety policy and SOP.
• Maintain good relationships with interline carriers for smooth transit cargo transfer.
• Monitor Cargo iQ score and take corrective actions to improve scores.
• Support and monitor the GHA to plan load and entry into weight and balance systems.
• Monitor and coordinate ramp activities.
• Answer enquiries from customers on both import and export, and from other stations with cargo in/out of Australia.
• Handle irregularities and operational disruptions.
• Maintain and arrange replenishment of the office's forms, labels, stationery and other administrative supplies.
• Monitor ULD build-up of sensitive product shipments (VAL, HUM, AVI, etc.) to prevent pilferage and damage while goods are within the cargo terminal facility.
• Monitor the list of uncleared AWBs and coordinate with the GHA and overseas office to close them.
• Work in ramp for loading supervision and work under a roster as required.
• Coordinate with the GHA and sales teams on ULD build-up to maximise space and weight utilisation.
• Ensure cargo safety and security by checking all shipment documents for compliance with Air Canada standards and SOP.
• Coordinate with all parties, including the GHA, and take necessary actions such as rebooking cargo when aircraft are grounded due to maintenance.
• Liaise with GHA representatives to maintain strong working relationships.
• Participate in regular meetings with GHAs to discuss operational issues.
• Undertake other job-related tasks and duties as assigned by the Manager.

• Undergraduate degree required.
• Good airfreight industry knowledge.
• Minimum 5 years' related work experience.
• Fluent in English, oral and written; other languages an asset.
• Eligible to work in Australia at the time any offer of employment is made, and responsible for obtaining any required work permits, visas or other authorisations; proof of eligibility to work must be provided prior to the start date.

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to the company's success. As an equal opportunity employer, Air Canada welcomes applications from all to help build a diverse workforce which reflects the diversity of its customers and the communities it serves.

How to Apply

Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.