Mailroom Associate - New York, NY

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

Xerox is seeking a customer-focused and detail-oriented Mailroom Associate to support daily mailroom and office services operations. In this role, you will be responsible for the accurate processing, distribution, and delivery of incoming and outgoing mail, packages, and business documents while ensuring compliance with company procedures, security requirements, and service level agreements (SLAs). You will play an important role in maintaining efficient mailroom operations and delivering an exceptional customer experience.

Why Join This Team?

• Join a global leader in workplace services and business process solutions.
• Be part of a collaborative team dedicated to operational excellence and customer satisfaction.
• Develop your skills in mail services, logistics, document management, and office operations.
• Contribute to process improvements that enhance efficiency and service quality.
• Grow your career through ongoing learning and professional development opportunities.

• Receive, sort, distribute, and deliver incoming mail, packages, and courier shipments.
• Process outgoing mail and shipments using approved mailing and shipping systems.
• Prepare, package, and label materials for domestic and international shipments.
• Review mail requests and supporting documentation to ensure accuracy and completeness before processing.
• Operate mailroom equipment, including postage meters, scanners, printers, and shipping systems.
• Maintain accurate shipment records, tracking information, and delivery confirmations.
• Assist customers with package tracking, delivery inquiries, and mail-related support requests.
• Coordinate with vendors, couriers, and internal departments to resolve delivery issues.
• Maintain mailroom inventory, supplies, and organized work areas.
• Support document scanning, digital mail processing, records management activities, and other operational projects as assigned.

• High school diploma or equivalent.
• Strong organizational skills and attention to detail.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Basic computer proficiency, including Microsoft Office applications.
• Excellent verbal and written communication skills.
• Ability to lift and move packages weighing up to 50 pounds.
• Previous experience in a mailroom, print services, logistics, shipping, records management, or customer service environment is preferred.
• Experience with FedEx, UPS, USPS, courier shipping systems, digital mailroom operations, scanning, or document management is considered an asset.
• Strong problem-solving skills, customer service orientation, and the ability to handle confidential information with discretion.

• Comprehensive onboarding and training on Xerox mailroom operations, equipment, and service procedures.
• Ongoing support from experienced leaders and collaborative team members.
• Opportunities to expand your skills in office services, logistics, and document management.
• Access to the tools and technology needed to perform your role effectively.
• An inclusive workplace focused on safety, operational excellence, and continuous improvement.