Customer Care Specialist I (NextGear Capital)

Cox Enterprises Customer Care Specialist I (NextGear Capital) Reposted 3 Hours AgoSaved Hybrid Carmel, IN, USA 17-25 Hourly Junior 17-25 Hourly JuniorArtificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • CybersecurityHandle inbound calls, chats, and SMS from automotive dealers and auctions to resolve account and service inquiries. Use proprietary software for case management, documentation, and data entry; make outbound calls as needed; escalate complex issues; meet quality and productivity metrics; work a hybrid schedule with occasional mandatory overtime.Top Skills: ChatHome Networking RouterModemProprietary SoftwareSmsWindows