Analytics Engineer

Job title: Analytics Engineer

Office location: Spanskih boraca, Belgrade - Hybrid working (3 days in the office)

About the role and the Team:

The Analytics Engineer is a key member of the Centralized Strategy department, responsible for turning data into actionable insight that shapes strategic and operational decisions at the highest level. This role will lead initiatives end-to-end, from designing analyses and building models to presenting results to stakeholders, including the Executive team and the Board.

Acting as both a hands-on problem solver and a mentor, the Analytics Engineer bridges the gap between traditional business intelligence and emerging technologies, delivering predictive insights, automating workflows, and upskilling the team. Success in this role means creating measurable business impact through advanced analytics, machine learning, and AI, while elevating the capability and influence of the entire analytics function.

What will you be doing?

Advanced Analytics & Insight Delivery

• Design, build, and deploy predictive and prescriptive models (e.g., churn, segmentation, forecasting).
• Translate complex business problems into analytical solutions with clear, actionable outcomes.
• Integrate data from multiple sources to produce unified, high-quality analysis.
• Present findings and recommendations to senior leadership in a clear, business-focused manner.
• Continuously explore and implement novel analytics approaches, including machine learning and AI applications

Automation & Technical Enablement

• Develop automated data pipelines and workflows using SQL, Python, and modern analytics tools.
• Reduce manual effort in recurring reporting, increasing speed and accuracy of deliverables.
• Create reusable scripts, templates, and tools for the analytics team to improve efficiency.
• Collaborate with data engineering to ensure robust, scalable data infrastructure for analytics.
• Maintain and optimize analytics solutions to adapt to evolving business needs

Team Upskilling & Capability Building

• Act as a mentor and technical coach to analysts, guiding them in SQL, Python, and advanced analytics techniques.
• Introduce and standardize best practices in analytics, documentation, and model governance.
• Foster a culture of curiosity and experimentation within the analytics team.
• Share knowledge through workshops, training sessions, and one-on-one guidance.
• Champion the adoption of AI and advanced analytics tools across the business.

What we are looking for:

• Bachelor's degree (technical or finance university) or relevant experience
• Previous experience in related data analysis
• Advanced user of MS Office (Excel, Word, Power point) with expert knowledge of Excel
• Previous experience with relational databases and SQL
• Proficiency in business intelligence and data visualization tools, including Tableau and similar platforms
• Proven experience in advanced analytics and machine learning development using Python or comparable programming languages
• Certification in a BI tool (Tableau, Power BI, etc.), SQL, Excel, or another relevant tool - DESIRABLE

Why work for us?

We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!

Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022).

In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we're more than 700 people. Do you want to be a part of our next adventure?

Going beyond the expected

Whatever we're doing – whether we're liaising with our customers, delivering our network, or working on our company strategy, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:

• We work smarter together
• We stay focused
• We strive for excellence

Some of our key Benefits:

• Competitive salary
• Global Remote working for up to 2 week per year for those who are able to work remotely
• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, move house and volunteer
• Access to a wellbeing platform, Rezilient
• Partnership with SOS Children's Village
• Private medical insurance
• Fit Pass discount
• Technology discount
• Team sports activities
• Massages in the office
• Sweet Tuesdays

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

1. You apply (please send us your CV in English)
2. We carefully review your application
3. We'll get back to you — even if it's a no (for now)