Customer Support Systems Platform Manager - Salesforce (R5349)

Shield AI Customer Support Systems Platform Manager - Salesforce (R5349) Reposted 11 Hours AgoSaved In-Office Dallas, TX, USA 110K-170K Annually Senior level 110K-170K Annually Senior levelAerospace • Artificial Intelligence • Machine Learning • Robotics • SoftwareOwn and administer Salesforce Service Cloud and Experience Cloud for customer support workflows, portal, reporting, and integrations. Configure case management, automations, security, sandboxes, and dashboards. Partner with support, product, IT, and external partners to gather requirements, deliver enhancements, onboard products, maintain data quality, and train users while ensuring compliance with export-controlled data requirements.Top Skills: ApexAPIsDigital EngagementEntitlementsExperience CloudLightning PagesLightning Web ComponentsMacrosMilestonesOmni-ChannelReports And DashboardsSalesforceSalesforce FlowSalesforce KnowledgeSandboxService CloudSlas