AI Architect( CCAI Expert)

Greetings from Cygnus Professionals Inc

we are looking for

Job Title:- Lead Google CCAI Expert

Location:- Remote (Hartford, CT, and Minneapolis, MN will be preferred)

Role Summary

We are seeking a Lead AI / Cloud Expert to implement and extend Real‑Time Call Listening and Agent Assist platform built using Google Contact Center AI (CCAI).

The role also involves contributing to broader AI and Generative AI solution architecture, including the design and evolution of event‑driven, cloud‑native services that leverage enterprise‑approved LLMs to deliver real‑time insights, guidance, and automation across contact center and agent‑facing applications.

Key Responsibilities

Maintain and evolve event‑driven contact center services built on CCAI and Google Cloud Platform that process real‑time customer interactions and deliver contextual insights, recommendations, or guidance to agent‑facing applications during live engagements.

Design and implement GenAI solution architectures using enterprise‑approved LLMs and cloud platforms

Define reference architectures for GenAI components (LLMs, vector stores, APIs, orchestration layers)

Required Skills & Experience

Core Focus (Must‑Have)

Hands‑on experience with Google Cloud Platform, especially:

Contact Center AI (CCAI), Agent Assist, Dialogflow

Pub/Sub, Cloud Run, IAM, service accounts

Experience building or supporting real‑time / streaming systems

Strong backend development skills (Python)

Docker and cloud‑native microservices

Generative AI / ML (Required)

Experience delivering LLM‑based solutions in production

Familiarity with RAG architectures, vector search, and evaluation

Prompt engineering and response quality tuning

Understanding of responsible AI, privacy, and security considerations

Nice to Have

Telephony or contact‑center platforms (SIPREC, Genesys, VoIP)

Redis or other low‑latency data stores

Kubernetes / Helm

Azure services (AKS, Azure OpenAI) in hybrid cloud setups

Observability tools (logging, metrics, tracing)

About Cygnus Professionals, Inc.

Cygnus is a Princeton, NJ-headquartered global Business IT consulting and software Services firm with offices in the USA and Asia. Cygnus offers and enables innovation and helps our clients accelerate time to market & grow their business. Over 15 years, we have taken great pride in continuing our deep relationships with our clients.

Cygnus Belief

We believe in our commitment to diversity & inclusion.

Equal Employment Opportunity Statement

Cygnus is an Equal Opportunity Employer. We ensure that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All our employment decisions are taken without looking into age, race, creed, color, religion, sex, nationality, disability status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other aspects of employment protected by federal, state, or local law. Applicants for employment in the US must have valid work authorization.