Forward Deployed Engineer

Shapely Labs is a healthcare AI startup building AI agents that orchestrate patient support program (PSP) workflows end to end.

You'll sit with customers, learn their workflows deeply, and turn that into shipped software — living at the intersection of product, engineering, and the customer.

What you'll do

• Embed with customer teams to understand how they work with patient data day to day
• Deploy AI into real customer environments — ingesting information from many systems and sources
• Get voice AI and real-time reasoning working reliably in production
• Be the technical voice with customers, and their voice back inside the team

• 4+ years of software engineering (Python, TypeScript, Java, C#, or Go)
• Strong integration skills — APIs, data pipelines, third-party platforms (Salesforce a plus)
• Excellent communication; comfortable leading technical conversations with customers
• High agency, and willing to travel to customer sites as needed

• LLM / agentic workflow experience (RAG, tool use, evals)
• Healthcare data experience (HIPAA, PHI, FHIR/HL7)
• Familiarity with pharma patient support, hub, or specialty pharmacy