Senior Platform Engineer (Remote EU)

We are seeking a Senior Platform Engineer to provide US-hours production support and platform engineering for the Product Catalog application. This role focuses on diagnosing and resolving connection, latency, and stability issues across the AWS-based Product Catalog stack, including Apigee, Rancher/Kubernetes, and the C# services. The engineer will work closely with existing offshore resources and key stakeholders to ensure application reliability and performance during US business hours. Requirements AWS Cloud - Hands-on experience troubleshooting production workloads in AWS - Familiarity with core services backing an enterprise app (e.g., compute, database, networking, load balancing, monitoring) Apigee / API Gateway - Experience with Apigee / Apigee X (or similar API gateway) in a production environment - Ability to debug API failures, timeouts, policy issues, and routing problems Rancher / Kubernetes - Strong working knowledge of Kubernetes concepts (pods, deployments, services, scaling) - Experience using Rancher (or comparable tooling) for cluster and workload management - Ability to diagnose pod instability, restarts, resource constraints, and related performance issues C# / Application Services - Proficiency in C# and .NET, especially for API and service‑oriented architectures - Strong debugging and troubleshooting skills in distributed systems Rules / SQL (Nice-to-Have but Important) - Experience with rules engines or rule-based business logic - Strong SQL skills for performance analysis and data troubleshooting - Willingness and aptitude to learn Product Catalog's rules model and support rules work similar to our Senior Engineers over time General - Proven track record providing production support for complex, multi‑tier applications - Strong analytical and problem‑solving skills; comfortable owning issues end‑to‑end - Good communication skills for working with both technical teams and business stakeholders during active incidents with the team. Responsibilities - Provide US-hours production support for Product Catalog, focusing on connection, latency, and general performance issues. - Triage and troubleshoot issues across the AWS, Apigee, Rancher/Kubernetes, C# services, and database layers. - Investigate and resolve problems with API calls, including timeouts, missing logs, and routing/connection failures. - Collaborate with offshore teams who implemented the AWS migration to stabilize and optimize the current environment. - Work with Product Catalog stakeholders to identify root causes and drive sustainable fixes, not just workarounds. - Support and optimize the C# codebase that powers Product Catalog and its API integrations. - Develop proficiency in Product Catalog's rules engine and SQL-based rules storage, gradually taking on non‑production rules work to offload Sr Support Engineers. - Participate inknowledge sharing and documentation to reduce single‑point‑of‑failure risk within the Product Catalog team. Working conditions Cover US Business Hours: 9:00 AM – 6:00 PM EST Why work with us? Our Culture - Open communication and a focus on psychological safety; - Recognition of achievements and contributions; - Collaboration across multicultural teams; - Less bureaucracy, more focus on results. Hiring Process - Intro call - Technical Interview - Manager Interview - Client Interview - Pre-offer stage + Reference Check (if requested) - Official Offer

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