Back to search
Pine Services Group Himalayas · Posted today

Client Success Manager

Canada Full time Remote

Client Success Management Account Management Customer Success Sales and Marketing
Continue to application Add your email once, then Caio opens the original posting.

Indexed description

Client Success Manager

Remote

About the Opportunity

One of Pine’s portfolio companies is hiring! This company is an established, growing B2B technology services company that helps small and mid-sized businesses run critical parts of their operations.

The Role

As Client Success Manager, you will own a dedicated book of business, serving as the primary point of contact for clients from onboarding through renewal and expansion. You will be the driving force behind client retention and growth, combining relationship management with a commercial mindset to help clients get the most value out of their partnership with the company.

What You'll Do

  • Own the full client relationship for an assigned book of business, including renewals, expansion, and long-term retention
  • Proactively monitor account health, flag churn risk early, and partner cross-functionally to resolve it
  • Lead regular business reviews to align on client goals, priorities, and opportunities for growth
  • Identify and pursue upsell and cross-sell opportunities within your client base
  • Serve as the go-to point of contact for your accounts, ensuring fast, thoughtful, and consistent responsiveness
  • Build long-term champions who advocate for the business through referrals, case studies, and reviews
  • Collaborate closely with sales, delivery, and leadership to support client success and drive outcomes
  • Maintain accurate account and pipeline records in the company's CRM

What We're Looking For

  • 3+ years of experience in a Customer/Client Success, Account Management, or client relationship role
  • Experience with Sage Intacct ERP strongly preferred software strongly preferred
  • A proactive, high-energy approach with excellent follow-through and attention to detail
  • Comfortable operating in a commercially minded role where retention and growth are part of your success metrics
  • Strong written and verbal communication skills, with confidence engaging clients at all levels
  • Self-motivated and able to work independently in a remote environment

What's In It For You

  • Fully remote role with no travel required
  • Competitive base salary plus a performance-driven variable compensation structure
  • The opportunity to make a visible, immediate impact on a growing client base
  • A clear path to grow with the business, including the potential to build and lead a team over time

Originally posted on Himalayas

Free. 20 seconds. No password. See every match in this search.

Create a free Caio profile to unlock more results and save your role and location preferences.

Unlock free search
Want help applying to roles like this? Search Caio for free. If repetitive applications get heavy, Managed Job Search adds supervised execution for $99/month.
View Managed Job Search