Cloud Engineer – Microsoft 365 (Microsoft 365 Certification Required)

Requirements

1. Minimum 2–3 years of experience in Microsoft Infrastructure, Cloud Support, or Managed Services.
2. Strong knowledge and hands-on experience in Microsoft 365, Active Directory/Microsoft Entra ID, and Exchange Online/Exchange Server.
3. Have knowledge and experience in SQL Server Clustering and High Availability.
4. Have knowledge and experience in Microsoft Power Platform, particularly Power Apps and Power Automate.
5. Proficient in technical troubleshooting, root cause analysis, log analysis, and PowerShell.
6. Understand basic networking concepts including DNS, TCP/IP, firewall, ports, and connectivity.
7. Have good communication, interpersonal, and presentation skills.
8. Able to communicate technical matters effectively with internal teams, customers, and both technical and non-technical stakeholders.
9. Able to work independently and collaboratively in a managed service environment.

Job Responsibilities

1. Provide L2 technical support and troubleshooting for Microsoft 365, Active Directory/Entra ID, Exchange, SQL Server Clustering, and Power Apps.
2. Perform technical investigation, root cause analysis, configuration, and issue resolution.
3. Handle incidents and service requests in accordance with the agreed SLA.
4. Coordinate and escalate complex issues to L3, vendor, or principal when required.
5. Communicate issue status, findings, resolution, and next actions clearly to customers and internal stakeholders.
6. Provide technical consultation and recommendations based on customer requirements and identified issues.
7. Provide proactive recommendations for system improvement, optimization, preventive actions, and Microsoft best practices.
8. Identify potential technical risks and propose preventive or corrective actions.
9. Support technical discussions and meetings with customers when required.
10. Maintain technical documentation, troubleshooting records, incident reports, and knowledge base.
11. Perform knowledge sharing with internal teams and/or customers as required.

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