Lottery Security/Operations Specialist II

The successful candidate will be responsible for instant ticket game security/operational management, disaster recovery coordinator, security/operation file retention coordinator, test coordinator for vendors related to Players Club, iLottery, Splashdot, specialty 2nd chance draws, and unit acceptance testing related to game changes. The successful candidate will also operate multiple systems and troubleshoot problems as part of the draw process for Delaware and Multi-State Lottery games, perform security checks and balances related to Multi-State Lottery games to comply with established operational and security policies and procedures. Attendance reliability is an essential function of the position.

Preferred Qualification

Applicants who do not possess the preferred qualifications will still be eligible to compete for this position if job requirements are met.

• Six months experience in records management for the maintenance, storage, retrieval, retention, and disposal of records throughout the life span of the records.
• Six months experience in disaster recovery and business continuity planning, which includes developing, designing, and implementing plans.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Assists in overseeing the internal control functions for the regional lottery drawings to ensure accuracy of sales and winner data prior to transmission to headquarters.
• Transmits data to central headquarters and operates computer system to cutoff Lottery sales prior to drawings, inputs winning numbers, places game into an official status, and inputs pay amounts for jackpot games via the computer system.
• Ensures system and facility security for Lottery drawings; ensures drawing personnel perform functions as required.
• Conducts pre-drawing and random security checks. Determines, during the drawing, if the integrity of the drawing has been compromised and declares a misdraw. Identifies and corrects problems and holds another drawing based on pre-defined policies and procedures.
• Prepares or assists in the preparation of reports related to sales, winners and drawing operations. Provides feedback in the development of policies and procedures.
• Assists in tracking sales results and jackpot amounts to be used for proper control procedures and/or for use by others for sales analysis or revenue projections.
• Participates in Unit Acceptance Testing (UAT) of the Internal Control System (ICS). Reviews and analyzes data output to verify accuracy against vendor reports. Identifies discrepancies, logs and provides written detail of analysis for supervisor review.
• Prepares statistical reports for monitoring Player Information Line activity.
• Attends various training and seminars to increase level of competence and keep abreast of changes in the gaming industry.

JOB REQUIREMENTS for Lottery Security/Operations Specialist II

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• One year of experience working in a Unit Acceptance Testing environment.
• One year of experience troubleshooting, diagnosing, and resolving hardware and software issues involving computer systems and data networks.
• One year of experience in ensuring compliance with laws, rules, regulations, standards, policies, and procedures.
• One year of experience using the methods and techniques of system testing and documenting.
• Six months' experience in data modeling and statistical analysis.
• Six months' experience in narrative report writing.
• Possession of a valid Driver’s License (not suspended, revoked, or cancelled, or disqualified from driving).

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Applicant must complete satisfactory criminal background check, reference checks, confirmation of compliance with federal and state tax laws, and any other required condition of employment.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov .

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com .

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email [email protected] .

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.