Lead Technical Support Engineer
Indexed description
Caterpillar Lead Technical Support Engineer An Hour AgoSaved Hybrid Chicago, IL, USA 128K-193K Annually Senior level 128K-193K Annually Senior levelArtificial Intelligence • Cloud • Internet of Things • Software • Cybersecurity • IndustrialLead Digital Technical Support Engineer monitors performance and provides technical support for dealer eCommerce applications. Responsibilities include incident, problem, and change management; troubleshooting and debugging complex issues; driving fixes; maintaining SLAs; creating knowledge base and training materials; managing escalations and stakeholder communications; and coordinating cross-team resolution activities.Top Skills: Azure DevopsEcommerceHcl Commerce 9High Availability ArchitectureItsm
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