Virtual Visit Specialist

Optum Virtual Visit Specialist 14 Hours AgoSaved In-Office or Remote Dallas, TX, USA 18-32 Hourly Junior 18-32 Hourly JuniorArtificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • AnalyticsProvide phone and video technical support to members and practitioners to enable virtual visits. Place outbound and receive inbound calls, troubleshoot smart devices and video connections, assist with post-visit digital materials, escalate per protocol, document interactions in multiple systems, meet quality and productivity metrics, and maintain HIPAA confidentiality.Top Skills: Auto-DialerExcelMicrosoft OutlookMicrosoft WordSalesforceVideo Conferencing