Sr. Service Desk Administrator

Golden Pet Brands Sr. Service Desk Administrator 2 Hours AgoSaved Easy Apply In-Office 2 Locations Easy Apply 30-40 Hourly Senior level 30-40 Hourly Senior levelDigital Media • eCommerce • Information Technology • Marketing Tech • Pet • Retail • Social MediaLead and scale helpdesk operations: provide tier 2/3 support, troubleshoot endpoints and collaboration platforms, own SLAs/KPIs, develop SOPs and runbooks, recruit and manage technicians, and drive process improvement with occasional on-site and domestic travel.Top Skills: Google WorkspaceItsmJira Service ManagementmacOSMdm/UemMicrosoft 365Microsoft Endpoint ManagerMicrosoft IntuneNetSuitePrinters/MfpsSalesforceSlackWindows