Corporate Vice President, Customer Experience

New York Life Insurance Company Corporate Vice President, Customer Experience 22 Hours AgoSaved Hybrid Tampa, FL, USA 167K-238K Annually Expert/Leader 167K-238K Annually Expert/LeaderArtificial Intelligence • Cloud • Fintech • Information Technology • Insurance • Financial Services • Big Data AnalyticsLead end-to-end customer experience strategy for Insurance Operations, integrating insights, quality, fraud, risk, payments and retention. Drive journey improvements, governance, scorecards, cross-functional initiatives, and build a high-performing multidisciplinary team to improve service, retention, compliance, and business outcomes.Top Skills: Agile Product DevelopmentArtificial IntelligenceAutomationContact-Center AnalyticsPayment Processing SystemsVoice Of The Customer Platforms