Director, Salesforce B2B Service Governance

TransUnion Director, Salesforce B2B Service Governance 2 Hours AgoSaved Hybrid 5 Locations 150K-225K Annually Expert/Leader 150K-225K Annually Expert/LeaderBig Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data AnalyticsLead B2B service platform strategy across Salesforce Service Cloud and Experience Cloud to drive automation-first and self-service transformations. Own governance, roadmap, metrics, and platform standards; reduce avoidable ticket volume; implement AI/automation; optimize case management, routing, knowledge, and portals; build business cases and measure outcomes; and recruit, coach, and develop a high-performing Salesforce and service operations team.Top Skills: AnalyticsChatCrestaCtiCustomer PortalFinIvrLivepersonPartner PortalQualtricsSalesforce Case ManagementSalesforce Experience CloudSalesforce Service Cloud