Analista de seguridad de TI

SUMMARY OF ROLE AND OBJECTIVES:

The Service Delivery crew under the Security Integration, Engagement & Metrics actively participates in managing the delivery of the Security Services to internal service consumers.

The Information Security Analyst is responsible for service management activities for assigned service consumer base, acting as the SPOC (Single Point of Contact) between the service consumers and the Eurofins Group Security, resulting in positive customer satisfaction.

From operational perspective, the Information Security Analyst is responsible for the health of security services for internal service consumers.

ROLE & OBJECTIVES:

Specific Assignments:

The main responsibilities of an Information Security Analyst

Role responsibilities:

• Run all Service Delivery processes and ITSM processes in Security Operations as defined by the Group. Manage and/or oversee the overall Security Services for Zones and non-integrated ELEs, including but not limited to set deployment expectations, build project timeline, Onboarding resources management, stream communication across different stakeholders, monitor and report progress, and propose roadblock removal strategies so a compliance metric for a minimum of 95% of all Security Toolset coverage is achieved for all technologies in scope (100% for SIEM).
• Ensure Security Services are fit for purpose, carrying out relevant reviews/propose modifications as necessary. Conduct Security Service Review sessions with service consumers and stakeholders, with special attention to Onboarding, Security Services compliance and Dashboards.
• Cooperate with internal Security teams and other Security actors to further develop Security Operatins. Report SLA, KPI and performance metrics of Security Services, steer activities as per metrics defined in the Service card.
• Make sure definition of improvement plans to meet SLA and KPI are in place. Assess and report the level of compliance for each ELEs/ZONEs and ensure to have a defined plan to reach the target as defines in the TSFs.
• Coordinate the work provided and service delivered by the security partners. Prepare and publish the report to stakeholders including Local IT Management and Information Security Management.
• Ensure that all Security documentation for Internal/External service consumers are available and updated.
• Help in the development of processes and procedures required for the delivery of the Security Services. Provide a clear and regular update to service consumers on action items, including proposed actions and dates to closure. Receive and coordinate reporting requests, assisting with high-level design of reports where required.Provide Security Services expectations to align the stakeholders and service consume

rs.

Other Assignme

• nts:Overall accountability for transition success building best practices for the service management commun
• ity.Build, manage and maintain a trusted relationship with all Security actors and service consumers both internally and externa
• lly.Organizing and Leading Service Delivery sessions including incident review, problem resolution,
• etc.Leverage the most effective and efficient service from the delivery teams for each assigned service consu
• mer.Receive and coordinate consumer reported bugs/issues with internal Security T
• eam.Support IT Directors and Security Managers in day-to-day activit
• ies.Maintain/track service consumers contact and organization deta
• ils.Produce consistent, high quality service reviews monthly that demonstrate quality and continuous improvem
• ent.Escalation points for internal teams for unresponsive service consum
• ers.Provide feedback to the Service O
• wnerSupports the Lead Information Security Consultant and the associate Director in day-to-day activities.

QUALIFICATIONS AND EXPERIENCE REQUIRED:

Education and Certifications:

• Bachelor’s degree in information security, Computer Science, IT, or a related field. (required)
• Relevant certifications such as ITIL Foundation, CompTIA Security +, CISM, or similar credentials are preferred.

Professional Experience:

• Minimum of 3+ years of experience in IT service delivery.
• Demonstrated experience working in a security-focused organization or environment.
• Proven track record in managing and improving service delivery processes, ensuring alignment with SLAs and business object

ives.