Senior Specialist Cybersecurity Production

• Provide end-to-end production support for cybersecurity platforms including Splunk (SIEM), SOAR, and VPN

infrastructure ensuring high availability and service reliability.

• Monitor security platforms, dashboards, and alerts to ensure continuous operational effectiveness and

proactive issue detection.

• Manage Incident, Problem, and Change processes in accordance with ITIL standards, ensuring timely

resolution and proper escalation.

• Perform root cause analysis (RCA) for system outages, performance degradation, and security incidents,

ensuring corrective and preventive actions are implemented.

• Administer and support Splunk use cases, correlation rules, log ingestion pipelines, and performance

optimization.

• Operate and maintain SOAR playbooks, workflows, and automation scripts to enhance incident response and

reduce manual intervention.

• Support VPN technologies including secure remote access, site-to-site connectivity, authentication

mechanisms, and encryption protocols.

• Ensure compliance with SAMA Cybersecurity Framework, NCA ECC, PDPL, and NDMO data governance

and classification requirements.

• Execute Disaster Recovery (DR) and Business Continuity Plan (BCP) activities including regular testing,

failover validation, and documentation updates.

• Collaborate with internal security teams, infrastructure teams, and external vendors for issue resolution,

patching, upgrades, and system enhancements.

• Maintain operational documentation including runbooks, SOPs, playbooks, system configurations, and

knowledge base articles.

• Implement monitoring, alert tuning, and automation to improve detection accuracy, reduce false positives, and

increase operational efficiency.

• Track KPIs, SLAs, and system performance metrics for cybersecurity platforms and produce operational

reports.

Requirements

• Bachelor's degree in Cybersecurity, Information Security, Computer Science, or related field
• 4-8 years of experience in cybersecurity production support within banking or financial services environments
• Hands-on experience with Splunk (Enterprise / ES), SOAR platforms (e.g., Cortex XSOAR, Splunk SOAR), and VPN solutions (e.g., IPSec, SSL VPN)
• Strong understanding of SIEM use cases, log management, threat detection, and incident response workflows
• Experience with ITIL processes including Incident, Problem, and Change Management
• Exposure to SAMA regulations, NCA ECC controls, PDPL, and NDMO data governance frameworks
• Experience working with vendors and managed service providers for cybersecurity tools and platforms
• Familiarity with DR/BCP planning, execution, and audit requirements
• Basic scripting or automation knowledge (Python, PowerShell, or similar) is preferred