IT Head – Operations, Security & Service Management

We are looking for an experienced IT leader to drive enterprise IT operations, infrastructure, security, service management and managed services governance across a large-scale hybrid technology environment for one of our client.

Key Responsibilities:

• Lead enterprise IT operations across infrastructure, cloud, service management, security, and application operations.

• Own hybrid infrastructure environments including on-premise and cloud platforms.

• Drive ITIL-based service delivery, incident, problem, change, and release management processes.

• Govern managed service providers, vendor performance, SLAs, and operational excellence initiatives.

• Lead disaster recovery, business continuity, and operational resilience programs.

• Establish and strengthen cybersecurity operations and compliance frameworks.

• Drive DevOps adoption, CI/CD practices, automation, and infrastructure-as-code initiatives.

• Oversee application operations, SDLC governance, release management, and development demand management.

• Manage operational budgets, licensing, vendor contracts, and technology investments.

• Partner with business and technology stakeholders to align IT services with business priorities.

Must-Have Technical Skills:

• Large-scale IT Infrastructure Management
• Hybrid Cloud Platforms (Azure preferred)
• IT Service Management (ITIL)
• Cybersecurity Operations & Compliance
• DevOps, CI/CD and Automation
• Disaster Recovery & Business Continuity
• Vendor, Managed Services & SLA Governance
• Application Operations & SDLC Governance
• Budget and Financial Management
• Enterprise IT Strategy and Leadership

Experience Required:

• 10–15 years of experience in IT Operations and Infrastructure Management.

• Minimum 5–7 years in a senior IT leadership role.

• Proven experience managing enterprise hybrid environments and managed services ecosystems.

• Exposure to enterprise platforms, cloud technologies, and security operations.

Preferred Certifications:

ITIL, PMP, CISSP, TOGAF, Cloud Architecture Certifications.

If you have led large-scale IT operations and thrive in complex enterprise environments, we'd love to hear from you.