ServiceNow Technical Transformation Senior Manager

Position Summary

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Work You'll Do

As a Senior Manager, Technical Transformation on the ServiceNow Offering team, you will be responsible for...

• Leading business development and sales pursuits for large, complex ServiceNow transformation programs, from opportunity identification through close
• Advising client executives on ServiceNow strategy and enterprise service management as a trusted advisor, using these conversations to build pipeline and expand relationships
• Driving growth of ServiceNow programs within SLHE accounts through account planning, relationship management, and identification of follow-on opportunities
• Shaping and leading proposals, win strategies, competitive positioning, pricing approaches, and teaming arrangements for ServiceNow opportunities
• Translating client priorities into compelling ServiceNow value propositions and solution narratives that win new business and expand existing accounts
• Building and maintaining executive-level client relationships that support sole-source positioning, early opportunity shaping, and long-term account growth
• Building and maintaining relationships across all levels of ServiceNow that would favorable position our organization as a preferred SI in this sector

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our ServiceNow offering designs, implements, and delivers strategies and technologies to increase the efficient and value delivery by the enterprise IT function.

Qualifications

Required:

• Bachelor's degree
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• 15+ years of experience in enterprise technology sales, business development, alliances, or account management
• 10+ years of experience owning revenue targets, pipeline growth, forecasting, or P&L responsibility
• 5+ years of experience selling ServiceNow platform solutions, including shaping multi-year roadmaps and target-state visions for clients
• 5+ years of experience selling into federal, state, local, or higher education clients
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

• Experience taking market offerings from strategy through commercialization and go-to-market execution
• ServiceNow sales-relevant certifications (e.g., Certified System Administrator, CMA) or relationship-building credentials such as ITIL 4 Foundation

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at [email protected].

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 362557

Job ID 362557