Cloud PC Administrator

Position Summary:
Our client is seeking a Cloud PC Administrator to support enterprise IT operations, including Microsoft Azure Virtual Desktop (Cloud PC), Microsoft 365 administration, end-user support, and infrastructure operations. The successful candidate will help maintain a stable enterprise computing environment while working closely with global infrastructure teams to resolve issues, implement projects, and improve IT services.

Responsibilities:

• Administer Microsoft Azure cloud environments following company security standards.
• Support Azure Virtual Desktop (Cloud PC) environments.
• Manage Microsoft 365 administration and user support.
• Troubleshoot Windows operating systems, laptops, networking, and office IT equipment.
• Configure, maintain, and optimize Microsoft 365 services.
• Investigate incidents, identify root causes, document resolutions, and implement preventive measures.
• Provide technical support to enterprise users.
• Coordinate IT projects with global infrastructure teams.
• Help manage Help Desk operations and monitor team performance.
• Prepare productivity and operational reports.
• Participate in infrastructure improvement initiatives.
• Support occasional after-hours, weekend, and travel requirements for urgent business needs.

Required Qualifications:

• Bachelor's degree or equivalent combination of education and experience.
• 3-4 years of enterprise IT or Help Desk experience.
• Experience administering Microsoft Azure Virtual Desktop (AVD/VDI).
• Experience administering Microsoft 365.
• Strong Active Directory knowledge.
• Windows administration and troubleshooting experience.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Fluent in both Korean and English.
• Ability to work onsite in Fort Lee, New Jersey.

Preferred Qualifications:

• Microsoft Certified Professional (MCP)
• Security+
• CCNA
• Experience leading or mentoring Help Desk teams
• Knowledge of Azure infrastructure and enterprise networking
• Familiarity with Windows system infrastructure and endpoint management