Senior Application Support Engineer

Your Role

• Serve as Subject Matter Expert (SME) for distributed applications on hybrid cloud platforms, documenting best practices and providing guidance to peers.
• Champion continuous operational improvements informed by metrics analysis and customer feedback.
• Lead incident management, troubleshooting, response coordination, and conduct comprehensive post-incident reviews.
• Clearly communicate complex technical issues to development teams, document root causes, and collaborate internally to create robust solutions.
• Manage, deploy, and maintain enterprise applications and cloud-based systems using secure, scalable, and reliable frameworks.
• Proactively monitor, troubleshoot, and optimize the health, performance, and reliability of applications and platforms.
• Perform detailed log analysis and utilize stack traces to debug and resolve issues reported by partners and end-users.
• Develop comprehensive documentation covering operational procedures, system configurations, and environment setups.
• Continuously identify and implement automation opportunities to reduce manual tasks and operational overhead.
• Participate in a 24x7 shifting rotation.

Your Qualifications

• Bachelor’s degree in Information Technology, Engineering, or a related technical field.
• Minimum 5 years of experience supporting critical, high-availability production systems with a focus on automation, reliability, and operational excellence.
• Hands-on experience in at least 1–2 tools per domain:
• Linux Administration & Troubleshooting: RHEL, CentOS, Ubuntu, or similar Unix-based OS.
• Distributed Applications: Microservices architecture and distributed application support.
• Logging & Monitoring: Splunk, Grafana, Prometheus.
• Incident Management: PagerDuty, ServiceNow.
• Version Control: Git, GitHub, GitLab.

Plus points if you have:

• Certifications such as CKA, CKAD, or cloud certifications (AWS, Azure, GCP).
• Experience supporting and maintaining PaaS environments, CDNs, Messaging Queues, API Gateways, and Proxies in scalable, resilient architectures.
• Proven success in cross-functional collaboration within modern DevOps environments.
• Ability to drive operational efficiency through automation, using Bash, Python, or similar scripting languages.