Infrastructure Engineer (Mekari Officeless)

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Summary:

We are seeking a skilled Infrastructure Engineer to join our team, focusing on supporting our on-premise and private cloud (single-tenant) customers. This role involves handling tasks of medium to low complexity, ensuring the smooth operation and maintenance of our infrastructure solutions. The ideal candidate will have a strong understanding of both cloud and on-premise environments, with expertise in key technologies such as Kubernetes, containerization, Terraform, Ansible, Linux, and customer troubleshooting.

Responsibilities:

On-Premise Infrastructure Maintenance

• Perform routine maintenance on virtual servers, operating systems, storage, networks, and other infrastructure hardware that supports Mekari Officeless.
• Implement patching and updates of operating systems, applications, and firmware according to schedules and security best practices.
• Manage and maintain backup and restore systems to ensure data recovery in the event of failure.
• Conduct basic capacity planning to anticipate future infrastructure resource needs.
• Create and maintain documentation related to infrastructure configuration, maintenance procedures, and troubleshooting.

Monitoring and Troubleshooting

• Monitor the performance and availability of on-premise infrastructure using available monitoring tools.
• Analyze system logs and performance metrics to identify potential problems or anomalies.
• Troubleshoot and resolve infrastructure issues effectively and efficiently to minimize downtime.
• Coordinate with other teams (e.g., application teams, support teams) in resolving issues involving infrastructure.
• Create incident reports and root cause analysis (RCA) for significant infrastructure issues.

Implementing Changes and Configuration

• Implement infrastructure configuration changes according to approved change requests.’
• Follow change management procedures to ensure changes are made in a safe and controlled manner.
• Install and configure new infrastructure software as needed.
• Perform testing after implementing changes to ensure system stability and performance.

On-Premise Infrastructure Security

• Implement and comply with corporate infrastructure security policies and procedures.
• Perform basic security configuration on servers, networks, and other hardware.
• Ensuring access to on-premise infrastructure is properly managed.

Collaboration and Communication

• Communicate effectively with other teams and stakeholders regarding infrastructure status, issues, and scheduled maintenance.
• Provide infrastructure related technical support to internal teams as needed.

Required Skills and Experience:

• Bachelor's degree (S1) in Computer Science, Information Engineering, Information Systems, Electrical Engineering (with a focus on networks/computers), or related field.
• Minimum 1 years of experience as an Infra Engineer or related position, with experience in on-premise infrastructure maintenance.
• Good understanding of on-premise infrastructure concepts and technologies, including:
• Basic understanding of infrastructure security concepts.
• Good troubleshooting and problem analysis skills.
• Ability to work independently and in a team.
• Effective technical communication skills.
• Willing to work outside regular business hours if required for maintenance or critical incident handling.
• Infrastructure related certifications (e.g., CompTIA Server+, Network+, VMware VCP, Microsoft Certified: Azure Administrator Associate if hybrid integration is in place). Is plus

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at https://bit.ly/FAQMekariRecruitment [ENG] or https://bit.ly/FAQRekrutmenMekari [INA] to find the answers to commonly asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!