IT Operations Engineer

Job Description

As the IT Operations Engineer, you will be the backbone of our local technical support, delivering excellent and professional onsite IT services to the HelloFresh and BeCool teams in Perth. You’ll be the go-to person for keeping our systems stable, secure, and running smoothly, while playing a key role in supporting our broader APAC operations. This role is based in Perth (Jandakot) scheduled from 7am until 3pm and reports to the Associate Director - IT Operations APAC.

You will…

• Provide fast, effective, proactive onsite and remote IT support.
• Manage the IT hardware lifecycle, from procurement to maintenance.
• Streamline user onboarding and offboarding processes.
• Support internal events with reliable technical setup.
• Create clear documentation for software and services.
• Help enforce IT security policies.
• Assist in maintaining and troubleshooting network infrastructure.
• Maintain fiscal responsibility across all IT activities.

You have…

• Proven experience in IT support.
• Technical proficiency with Google Workspace, Slack, and Microsoft Office.
• Hands-on experience with security tools like SentinelOne, Zscaler, InTune, and JAMF.
• A strong working knowledge of Windows, Mac, and Android operating systems.
• A solid understanding of network infrastructure.
• Experience in IT and Hardware Support in warehouse or distribution centre environments

You are…

• Service-focused with excellent communication skills.
• A proactive problem-solver who thinks analytically.
• A collaborative team player who communicates technical concepts clearly.
• Always looking for ways to improve processes and deliver value.

What You’ll Get In Return…

• The chance to have a significant impact in a leading global food technology company
• Flexible working arrangements
• Egoless environment, constant learning with room for personal growth
• Free access to Headspace
• Internal learning & development
• A diverse and vibrant international environment, with offices in 18 countries

Start Date: Immediately available - Can wait a notice period

Duration: Permanent full time role You must have the right to work full-time in Australia

Location: (Jandakot) Perth Onsite - parking onsite

Salary: Competitive salary & employee benefits