IT Supervisor, Dev Ops

Job Description

Supervises and directs employees in the planning and delivery of one or more technologies which are integral to the delivery of IT services.

Responsibilities

Role Summary: The DevOps Supervisor leads a team of cloud and platform engineers responsible for automation, deployment, and operational support of critical technology services. This role provides technical leadership for ONE Gas's AWS cloud environment, driving cloud architecture, Infrastructure as Code, CI/CD automation, and platform modernization initiatives while partnering across IT and business teams to deliver secure, scalable, and reliable solutions. The ideal candidate combines strong AWS expertise with proven leadership skills to develop high-performing teams, advance DevOps practices, and enable technology solutions that support business objectives.

Key Duties And Responsibilities

• Provide leadership and day-to-day direction to a DevOps team responsible for automation, deployment, operational support, and the continuous improvement of technology services.
• Provide technical leadership and architectural oversight for cloud platforms, guiding the design, implementation, operation, and continuous improvement of AWS-based solutions and services.
• Lead the planning, coordination, and execution of DevOps initiatives and technology projects, ensuring work is delivered on time, aligned with business priorities, and supported through implementation.
• Promote and mature agile delivery practices, helping the team execute work with consistency, accountability, and a focus on delivering business value.
• Partner across development, infrastructure, and leadership teams to strengthen coordination, improve delivery outcomes, and support operational stability.
• Guide the team in evaluating, organizing, and prioritizing incoming work requests, operational support needs, enhancements, and strategic initiatives.
• Maintain visibility into the team’s work pipeline, helping ensure priorities are clearly defined, work is sequenced appropriately, and deliverables continue moving forward.
• Facilitate collaboration with business partners, technical teams, and leadership to clarify requirements, remove blockers, and support successful delivery of team commitments.
• Establish work management practices that promote transparency of priorities, iterative delivery, and effective execution across the DevOps team.
• Foster the growth and development of team members through technical mentorship, coaching, knowledge sharing, and continuous feedback.
• Supervise and direct employees in the planning and delivery of one or more technologies which are integral to the delivery of IT services.
• Supervise and direct employees performing IT related activities.
• Oversee team defining tactical activities and processes to address issues with infrastructure.
• Provide input into long-term strategies as defined by IT Leadership.
• Work directly with vendor representatives to ensure proper support and response for areas of responsibility.
• Collaborate with other leadership to ensure the technologies are deployed and available to meet requirements for projects or overall strategic direction.
• Provide detailed status of support activities or problem management to impacted parties.
• Ensure technical resources are knowledgeable about expected service levels for services relying on technology supported by their areas.
• Assist with definition and implementation of service level metrics.
• Assist with defining or updating of new IT policies and procedures.
• Provide detailed information about resources or technology maintenance contracts in support of financial forecasting.
• Regular and reliable attendance is required in performance of job.
• Employee may be required to perform additional duties as assigned.

Qualifications

Education Requirements

Preferred Bachelor's Degree MIS, Computer Science, Mathematics, Business Administration or other related field or an equivalent combination of formal education and/or work experience in addition to the following job-related experience.

In addition to education, this role typically calls for seven to ten years of relevant experience. (Minimum of five years’ relevant experience is required). Previous leadership experience is not required.

Experience

• 2+ years of experience leading a DevOps, Platform Engineering, Cloud Engineering, or similar technical team in a medium-to-large enterprise environment.
• 5+ years of hands-on experience designing, implementing, and supporting AWS cloud environments, including responsibility for cloud architecture, identity and access management (IAM), networking, security, and Infrastructure as Code.
• History of successfully designing, implementing, or supporting AWS networking and connectivity solutions, including VPCs, Transit Gateway, and Direct Connect, and integrating cloud platforms with enterprise networks and on-premises infrastructure.
• Demonstrated hands-on experience administering and supporting AWS services such as EC2, S3, Route 53, IAM, AWS Organizations, EKS, Lambda, RDS, ALB, NLB, and Terraform in production environments.
• Experience implementing and supporting CI/CD pipelines, automated deployment processes, Infrastructure as Code, and cloud automation solutions in an enterprise environment.
• Provide leadership and day-to-day direction to a Dev Ops team responsible for automation, deployment, operational support, and the continuous improvement of technology services.
• Promote and mature agile delivery practices, helping the team execute work with consistency, accountability, and a focus on delivering business value.
• Partner across development, infrastructure, and leadership teams to strengthen coordination, improve delivery outcomes, and support operational stability.
• Lead the planning, coordination, and execution of Dev Ops initiatives and technology projects, ensuring work is delivered on time, aligned with business priorities, and supported through implementation.
• Guide the team in evaluating, organizing, and prioritizing incoming work requests, operational support needs, enhancements, and strategic initiatives.
• Maintain visibility into the team’s work pipeline, helping ensure priorities are clearly defined, work is sequenced appropriately, and deliverables continue moving forward.
• Facilitate collaboration with business partners, technical teams, and leadership to clarify requirements, remove blockers, and support successful delivery of team commitments.
• Establish work management practices that promote transparency of priorities, iterative delivery, and effective execution across the Dev Ops team.
• Direct the activities of a department, including planning, budgeting, personnel development and other administrative functions.
• Identify, prioritize and negotiate application support and project requirements with process owners and key business segment leadership.
• Experience managing small to medium hardware or software implementation projects.
• Manage integrated solutions that support multiple business functions including understanding of business processes inside the functions and related technology that supports those processes.
• Demonstrated ability guiding the business towards strategic IT solutions, ensuring business leadership has a clear understanding of the cost/benefit of the solution.
• Experience managing all aspects of the system development lifecycle, including requirements gathering, RFP development, software evaluations, project methodologies, testing and deployment.
• Experience with the application of math, algebra, and statistical methods.
• Experience in use and function of office equipment including computers and applicable software.
• Experience and training relative to the following areas:
• Interpersonal communication skills
• Hardware (end user computing, network, voice, server) management
• Customer service
• Tracking and escalation of issues/problems
• Project management
• Experience with infrastructure technologies and experience communicating impacts resulting from development activities.
• Experience interacting, advising and communicating effectively with subordinates, peers and all levels of management.
• Experience developing information, conducting meetings and making presentations.
• Read and write fluently in English.
  

Licenses and Certifications

Applicable Driver's License

Additional Requirements

• Able to use office tools and equipment required.
• Communicate and/or exchange information or instructions; conduct oral presentations and/or meetings.
• Visual ability sufficient to perform job duties

Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!

Applicants must be authorized to work in the United States. ONE Gas does not provide immigration-related sponsorship for this role. This includes direct company sponsorship, entry of ONE Gas as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This job description is meant as a guideline for employees of ONE Gas, Inc. It is not a definitive or exhaustive description and consequently may not include all tasks or functions related to the position. This document does not create, and is not part of, an employment contract. Please note the position may change to meet the changing requirements of the business. Employees may be assigned duties either, in addition to or instead of, those set out in this document and the position is subject to further changes at management’s discretion.

About Us

ONE Gas provides natural gas distribution services to more than 2.3 million customers in Kansas, Oklahoma and Texas. Headquartered in Tulsa, Okla., its divisions include Kansas Gas Service, the largest natural gas distributor in Kansas; Oklahoma Natural Gas, the largest in the state; and Texas Gas Service, the third largest in the state in terms of customers.

Its largest natural gas distribution markets by customer count are Oklahoma City and Tulsa, Okla.; Kansas City, Wichita and Topeka, Kan.; and Austin and El Paso, Texas. ONE Gas serves residential, commercial, industrial, transportation and wholesale customers in all three states.

Inclusion & Diversity is a core value at ONE Gas. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few:

• Medical/Dental/Vision packages that fit your family's needs.
• Paid Time Off
• 401(K) plan that is 100% matched up to 6%.
• Profit Sharing contributions may also be made under the 401(k) Plan.
• Paid Parental Leave.
• Basic and Optional Employee Term Life Insurance.
• Education Assistance and Tuition Reimbursement.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information or any other federal, state or local protected class.