Senior Systems Engineer – Infrastructure & Cloud

Senior Systems Engineer – Infrastructure & Cloud

Location: East Hartford, CT (Hybrid/Travel to Customer Sites)

Employment Type: Full-Time

About Total Communications

Total Communications is a leading technology solutions provider serving commercial, education, healthcare, government, and enterprise customers throughout New England. We design, deploy, and support modern IT infrastructure including networking, virtualization, cloud, collaboration, cybersecurity, storage, backup, and disaster recovery solutions.

Our engineers work directly with customers on projects ranging from server refreshes and virtualization to Microsoft Azure deployments, Cisco networking, unified communications, and enterprise infrastructure modernization.

Position Summary

This position is responsible for designing, implementing, supporting, and troubleshooting enterprise infrastructure for our customers.

Our engineers support diverse customer environments utilizing VMware, Hyper-V, Pure Storage, Microsoft Azure, Microsoft 365, Datto, Cisco, Meraki, HPE, and other leading technologies. While every engineer is expected to support this broad technology stack, we are specifically looking for someone who can strengthen and expand our Microsoft infrastructure and cloud capabilities.

This is a customer-facing consulting position with a strong emphasis on project delivery, technical leadership, and solving complex infrastructure challenges.

Primary Responsibilities

• Design, deploy, and support Windows Server infrastructure

• Implement and maintain Hyper-V and VMware environments

• Deploy and manage Microsoft Azure infrastructure

• Configure and support Microsoft 365 and Microsoft Entra ID

• Perform infrastructure assessments and health checks

• Lead server migrations, upgrades, and modernization projects

• Design and implement backup and disaster recovery solutions

• Troubleshoot complex server, virtualization, storage, and networking issues

• Produce customer documentation and implementation guides

• Work directly with customers throughout project lifecycles

• Participate in technical planning and solution design

Required Qualifications

• 5+ years of enterprise infrastructure experience

• Strong Windows Server administration experience

• Experience with VMware vSphere and/or Microsoft Hyper-V

• Experience supporting Microsoft 365 environments

• Experience with Active Directory, DNS, DHCP, and Group Policy

• Strong troubleshooting and analytical skills

• Excellent customer communication skills

• Ability to independently lead technical projects

• Willingness to travel to customer locations throughout New England as needed

Preferred Qualifications

We're particularly interested in candidates with experience in one or more of the following:

• Microsoft Azure infrastructure

• Hyper-V clustering

• Azure Virtual Machines

• Azure networking

• Microsoft Entra ID

• Azure Site Recovery

• PowerShell automation

Additional Experience Considered a Plus

• Datto BCDR

• NinjaOne

• Cisco UCS

• Cisco networking

• Meraki

• Palo Alto

• Fortinet

• SAN storage (HPE, Dell, Pure Storage, NetApp, etc.)

• Nutanix AHV

• HPE VM Essentials

• Linux administration

• Microsoft SQL Server

Desired Certifications

One or more of the following is preferred:

• Microsoft Certified: Azure Administrator (AZ-104)

• Microsoft Certified: Azure Solutions Architect (AZ-305)

• VMware VCP

• Cisco CCNA or higher

• CompTIA Security+

Equivalent experience will always be considered in place of certifications.

What We're Looking For

We're looking for someone who enjoys learning new technologies and isn't interested in working in a narrow technical silo.

The ideal candidate is equally comfortable troubleshooting a VMware cluster, deploying Hyper-V, migrating workloads into Azure, implementing backup solutions, and working directly with customers to deliver successful infrastructure projects.

We value engineers who take ownership, communicate well, and enjoy solving challenging technical problems.