1103 | Technical Coordinator / Solution Engineer

Intetics Inc., a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and "all-things-digital" solutions, is seeking a highly skilled and experienced Technical Coordinator / Solution Engineer to join our dynamic team on a full-time basis.

We are looking for a hands-on technical professional who will serve as the primary on-site technical expert, supporting deployment, configuration, automation, monitoring, and troubleshooting activities within a customer environment. This role is ideal for a specialist with strong infrastructure and operational experience who enjoys working independently while collaborating closely with remote engineering and product teams.

Responsibilities

• Install, configure, and support local server-side software components
• Support local environment setup and configuration of server and viewer-related components
• Manage and support secure data preparation, upload, and processing workflows
• Develop and maintain basic orchestration and automation scripts
• Monitor technical environments and proactively troubleshoot issues
• Investigate problems related to setup, configuration, data uploads, processing steps, and environment stability
• Maintain setup documentation, troubleshooting records, and operational procedures
• Communicate effectively with remote product and vendor technical teams in English
• Escalate product-specific, environment-related, and data-quality issues to appropriate technical stakeholders
• Work predominantly on-site at the customer location in Kyiv, depending on project needs
• Act as the main technical representative on-site while coordinating with remote support teams

Required Qualifications

• Strong experience working with Windows and/or Linux server environments
• Proven experience installing, configuring, and supporting server-side or enterprise software solutions
• Hands-on scripting experience with Bash, PowerShell, or Python
• Experience creating and maintaining workflow automation and orchestration scripts
• Strong background in deployment, configuration, monitoring, and troubleshooting of technical environments
• Understanding of secure environments, access control, credential management, and sensitive data handling
• Ability to read technical documentation and follow setup and design instructions
• Experience collaborating with remote technical teams and participating in English-language meetings
• Strong analytical and troubleshooting skills
• Ability to work independently with minimal supervision

• DevOps or Infrastructure Engineering background
• Experience with on-premises or hybrid infrastructure environments
• Experience working with data processing workflows
• Familiarity with visualization platforms, viewer/server environments, or similar technical systems
• Basic knowledge of encryption and decryption workflows
• Experience working with APIs and integrations
• GIS, spatial data, or 3D visualization experience
• Customer-facing technical support, consulting, or implementation experience

• Must be based in Kyiv or willing to work primarily from Kyiv
• Availability for regular on-site presence at the customer location
• Comfortable working within a sensitive and secure customer environment
• Openness to customer-side background or security screening if required
• Ability to act as the primary hands-on technical specialist on-site
• Strong sense of ownership, responsibility, and communication skills
• Ability to properly identify, prioritize, and escalate issues when necessary

• This is not a pure software development role
• This is not a project management role
• The primary focus is hands-on technical execution, including setup, configuration, scripting, monitoring, troubleshooting, and operational support
• Product-specific onboarding, documentation, API guidance, and training will be provided by the product/vendor team

• Paid Time Off — 36 paid days per year
• Work From Home (fully remote format)
• Training & Development opportunities
• Partial medical compensation