Support Engineer (Azure)

About Us : Noventiq (Noventiq Holdings PLC) is a premier global provider of cutting-edge digital transformation and cybersecurity solutions, headquartered in London. We empower businesses to thrive in the digital age, connecting them with top-tier IT vendors and delivering our own innovative services and proprietary solutions.

Why Noventiq? Our success is driven by a robust three-dimensional strategy focused on expanding our market presence, diversifying our product portfolio, and enhancing our sales channels. Through strategic M&A activities, we are poised to capitalize on industry consolidation and achieve unprecedented growth. With a dynamic team of approximately 6,400 employees operating in around 60 countries, we have a significant footprint in regions with immense growth potential, including Latin America, EMEA, APAC, and a notable presence in India.

Your Opportunity : Join a globally recognized organization, celebrated with multiple "Great Place to Work" awards. At Noventiq, your ideas matter. We foster an environment where innovation thrives and collaboration is a cornerstone. Be a part of our journey to drive digital transformation worldwide.

Ready to Make an Impact? If you're passionate about shaping the future of digital transformation and cybersecurity, we want you on our team. Join us and be a part of a global organization where your contributions are valued and your potential is limitless. Join us today!

We’re looking for Technical Support Engineer to bring your talent to Noventiq Vietnam. You’ll be a part of our Delivery Services team.

What You'll Do

Operation And Support

• Responsible for Customer's Infrastructure Environment/Systems/Applications
• Provide the Operation, Administration, and Maintainance of the Customer's systems or Applications
• Responsible for solving any problems while operating the Application/System/Infrastructure
• Coordinate with internal and external teams (customer’s team and application partners) to resolve any arising issues
• Incident management (create, update, respond, and resolve the ticket in ticketing system)
• Problem management (receive, test, reproduce, classify, and report any problem ticket to the Development if any)
• Request management (maintain, control, execute, changes, service requests and respond back to customers)
• Responsible for answer to customer inquiries on the telephone, through online methods, and by e-mail.
• Provide the analyst/troubles shooting for the critical incident and report the RCA
• Conduct independent case research tools, databases, knowledge bases, etc.,
• Contribute to the technical content in online knowledge base.
• Interfaces with customers on general and specific issues within areas of functional expertise.

Monitoring

• Installation, set up, configuration and customize the monitoring system
• Responsible to resolve any system issue reported by monitoring tool.
• Proactive report of performance and system usage of the Application and preventive action.

Position Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
• 2+ years of experience in technical support, cloud integration roles.
• Hands-on experience with Microsoft Azure Integration Services and Infrastructures:
• Logic Apps
• Azure Service Bus (Queues, Topics)
• Azure API Management
• Event Grid / Event Hub
• Azure Vnet, NSG
• Azure VM, AKS, Azure Container Instance
• Strong troubleshooting and debugging skills in distributed systems.
• Proficiency in monitoring tools (Azure Monitor, Application Insights,..).
• Familiarity with REST APIs, JSON, XML, and data transformation.
• Understanding of networking concepts, authentication (OAuth, Managed Identity), and security.
• Experience with CI/CD tools (Azure DevOps or Jenkins) and release management.
  

Preferred Qualifications

• Microsoft Certified: Azure Solutions Architect / Azure Developer Associate / Azure DevOps certifications or AWS/GCP DevOps certifications
• Experience with hybrid integration scenarios (on-prem + cloud).
• Knowledge of PowerShell / Azure CLI scripting for automation.
• Ability to read and modify integration code (C#, JavaScript, etc.) for support purposes.

Non-Engineering Skills

• Face-to-face or personal communication, broadcast media communications, written methods of communication, ...
• Mobile communications channels, electronic communications channels, ...
• Issues and opportunities of solution, limitation of the current solution, business viewpoints for new solution, …
• Personal skills: 2-way communication, presentation, counseling, motivating, and proactivity, ...
• Workplace skills: Critical thinking and problem solving, forecasting and decision-making, policy/law knowledge and savvy, …
• Professional communication skills: Direct communication within professional teams, direct communication with client and partner teams, ...

What We Offer

• Working time: Monday-Friday, 9M-6PM, flexible working time
• Attractive salary with 100% salary during probation
• Full-pay insurance, Compliance fully to Vietnam Labor code
• Attractive Bonus, & Allowances for mobile, transportation, parking
• Opportunities to work with global colleagues from different cultures
• Premium Healthcare insurance for employee and family (spouse/children)
• Annual Health check-up
• Birthday paid day-off & Birthday gift
• Recognition program, Referral program
• Working device provided by company
• Other activities: annual company trip, year-end dinner, exciting engagement events, Coaching opportunities, etc.
• Annual Salary Review & Promotion

Don’t forget to include your CV and cover letter. We receive a lot of applications, but we try to notice each of our potential candidates.

Location: Ho Chi Minh - NQVNM, Ho Chi Minh, Ho Chi Minh, Vietnam