Customer Success Integration Manager

Job Description

Customer Success Integration Manager

Location: Round Rock, Texas

Type: Full-time

Department: DTECH & CLX

Job Summary

The Customer Success Integration Manager serves as the primary liaison between clients and Customer Engagement Managers, facilitating key stakeholder communications and driving successful platform initiatives. The ideal candidate will possess 5+ years of experience in technical program management, platform enablement, or enterprise technology delivery, with responsibility for coordinating and managing the end-to-end setup, deployment, and governance of enterprise technology platforms. This role partners closely with development teams, architecture review boards, infrastructure teams, security teams, and business stakeholders to ensure seamless platform provisioning, access management, and compliance with organizational standards.

Responsibilities

Coordination with business application alignment and governance review boards.

• Prepare and submit documentation to create Use Case/Intake ID
• Coordinate review board approval process for Phase 1 and Phase 2
• Facilitate post-development deployment final approvals review boards

    Cloud Platform & Subscription Management

• Manage digital environment access
• Oversee subscriptions to appro pr iate agentic platforms

    Identity, Server Access, and Infrastructure Management

• Create and maintain Active Directory (AD) Groups
• Provision service accounts for Non-PROD and PROD environments and ensure connectivity to data sources
• Identify and provision data, application and reporting servers
• Implement server security protocols and validate connectivity via service accounts

    Data Management & Validation

• Validate data in Non-PROD and PROD environments
• Validate data encryption/decription across all environments

    Software Development Platform Management

• Ensure complete setup of GitLab (including SonarQube, Artifactory, Hashicorp Vault (Non-PROD/PROD), SNYK, Langfuse, and Okta)
• Initiate GitLab user access for project owner and developers

    AI Agent Platform Management

• Set up and configure DataRobot Agentic Platform
• Provision DataRobot Dev GenAI environment
• Configure DataRobot Postgres Database

    Data Services and Reporting Management

• Identify process and protocols for providing data results from Agentic program
• Oversee development of dashboard reporting applications from Agentic programs

Eligibility Requirements

    Technical Skills

• Strong understanding of cloud platforms
• Experience with GitLab administration and CI/CD pipeline management
• Knowledge of DevSecOps tools (SonarQube, Artifactory, Hashicorp Vault, SNYK)
• Familiarity with Agentic AI/ML platforms (DataRobot experience preferred)
• Understanding of Active Directory and identity management systems
• Knowledge of server security, whitelisting, and network access controls
• Experience with database management (PostgreSQL)

    Project Management Skills

• Proven experience managing technical infrastructure projects
• Strong understanding of architecture review processes and governance
• Excellent stakeholder management and communication skills
• Ability to coordinate complex technical initiatives across multiple teams
• Experience with agile methodologies and project management tools
• Strong problem-solving and risk management capabilities, and self-start mentality
• Self-starter who anticipates project risks to drive actionable solutions and taking full ownership from strategy to execution to ensure successful outcomes

    Soft Skills

• Excellent verbal and written communication skills
• Strong attention to detail, particularly in access management and security
• Ability to work effectively in cross-functional teams
• Strong organizational and time management skills
• Customer-focused mindset with ability to manage expectations

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related discipline
• Proven ability to lead technical projects and platform engineering initiatives
• Hands-on knowledge of cloud technologies and infrastructure management practices
• Understanding of ARB processes, enterprise architecture reviews, and IT governance frameworks preferred.
• PMP, Agile, or equivalent project management certification preferred

Work Environment

• Collaboration with distributed teams across multiple time zones
• Occasional after-hours support for critical deployments

This role requires a detail-oriented professional who can effectively coordinate complex technical initiatives while ensuring security, compliance, and operational excellence across all platform environments.

In the US, the target base salary for this role is $150,000-$190,000. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors

How To Apply

• Click "Apply Now" to submit your resume through our career site
• Be sure to include any relevant experience that aligns with the role.
• Qualified candidates will be contacted by a member of our recruitment team for next steps

About EClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com

You can also find us on:

https://www.linkedin.com/company/eclerx/

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here