Consultant Specialist

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business: IWPB Technology

Principal Responsibilities

Service Governance & Control:

• Lead the implementation and operation of IT controls (including IDAM, DMOV, SDLC, and DEPL controls) for the ICO platform and APIs. Ensure compliance with FIM requirements, operating instructions, and key control indicators (KCIs).

• Run internal change reviews to ensure best change practices are followed and mandatory change requirements are met. Oversee ITIL service operation processes, including event, incident, and problem management, as well as upgrades and evergreening.

• Collaborate with risk and control officers to ensure ICO services meet all regulatory, security, and operational risk standards. Maintain dashboards and insights in Confluence to track remediation actions and service health.

• Act as a key contact and escalation point for service requests and issues from stakeholders, including application owners, POD team members, and cyber security teams. Influence engineering teams to adopt IT controls and drive continuous improvement.

• Proactively plan for service capacity, upgrades, and evergreening to maintain service reliability and performance. Partner with architects and business analysts to ensure service requirements align with reliability, security, and compliance goals.

• Maintain detailed documentation of service architecture, controls, incidents, and remediation plans. Communicate complex issues and analysis in a clear, concise, and actionable manner to senior IT stakeholders.

• At least 5 years of experience in IT service management, reliability engineering, or software development.
• Expertise in technology controls, including identity management (IDAM), data movement (DMOV), software development lifecycle (SDLC), and deployment (DEPL) controls.
• Strong understanding of ITIL service management processes and change governance.
• Experience with service monitoring and observability tools (e.g., AppD, Splunk), as well as CI/CD pipelines and automation.
• Hands-on experience with cloud platforms (e.g., AWS, Azure, or Google Cloud) and containerization/orchestration tools (e.g., Docker, Kubernetes).
• Strong problem-solving, analytical, and communication skills.
• Fluency in English, Cantonese, and Mandarin.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***