Senior Agent Product Manager

About the Role We're a fast-growing, Series A-backed AI platform company focused on automating complex customer operations for financial services institutions — think lending, disputes, KYC, collections, insurance claims, and more. Our specialist AI agents handle end-to-end workflows compliantly and at scale, and we're trusted by leading names in banking and fintech. As a Senior Agent Product Manager, you'll sit at the intersection of product, engineering, and customer success — owning the full lifecycle of enterprise AI deployments from pre-sales through live implementation. You'll be the primary technical and strategic partner for our enterprise customers, ensuring they achieve real, measurable outcomes with our platform. This is a high-impact, forward-deployed role on a small, sharp team solving genuinely hard problems in AI-powered operations. This is an on-site role based in Los Angeles, CA. Visa sponsorship is not available. What You'll Do - Scope and lead end-to-end implementation projects that deeply embed our AI platform into customer operations, driving strategic outcomes. - Own delivery and integration of our platform into enterprise customer environments, ensuring high-quality outcomes throughout. - Conduct deep-dive discovery to define customer objectives, technical requirements, and the operational landscape for each deployment. - Guide customers in tailoring and optimizing AI agent capabilities to solve unique operational challenges and maximize end-user resolution rates. - Proactively analyze performance data to track AI effectiveness, drive continuous improvement, and ensure customers realize measurable value. - Serve as the primary technical interface for customers during pre-sales — assisting with proof-of-concepts (POCs), technical due diligence, and managing the transition to full implementation. - Collaborate closely with internal AI, Engineering, and Sales teams as the "voice of the customer" to shape the product roadmap. - Build scalable, high-quality onboarding and implementation processes that set all customers up for long-term success. - Manage project risks and governance related to AI deployment, ensuring solutions meet compliance, security, and responsible AI standards. What We're Looking For Must-haves: - 5+ years in forward-deployed, customer-facing technical roles delivering enterprise software or AI platform implementations. - Hands-on experience with APIs, system integrations, and technical solution design in enterprise environments. - Proven track record of owning and delivering complex, multi-stakeholder technical projects end-to-end — from scoping through go-live. - Experience conducting deep-dive discovery and gathering complex business and technical requirements from enterprise customers. - Comfortable using analytical tools and SQL or data warehouses (e.g., BigQuery) to analyze performance metrics and guide decisions. - Experience supporting pre-sales cycles, including designing and running POCs and technical due diligence. - Experience managing compliance, security, or risk governance requirements in regulated or enterprise technology deployments. - Strong communicator across all audiences — from engineering teams to senior executive stakeholders. - Thrives in ambiguity; proactively creates structure and drives clarity where none exists. - Entrepreneurial mindset with a pragmatic, outcome-oriented approach to problem-solving. Nice to haves: - Background in financial services, banking, fintech, or other regulated industries. - Experience with AI/ML product management, agent-based automation, or intelligent workflow design. - Experience designing and scaling customer onboarding or implementation playbooks. - Familiarity with responsible AI, AI governance frameworks, or ethical AI deployment standards. Compensation & Benefits Compensation details are not listed for this role. This is a full-time, on-site position with a competitive package commensurate with experience at a well-funded, high-growth AI startup. Location This role is based on-site in Los Angeles, CA. Candidates must be authorized to work in the United States — visa sponsorship is not available.

Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/senior-agent-product-manager-clera