Customer Care Advocate Disability Intake - Cary, NC 9.14.26 - 18272

MetLife Customer Care Advocate Disability Intake - Cary, NC 9.14.26 - 18272 Reposted 13 Hours AgoSaved Hybrid Cary, NC, USA 42K-42K Annually Junior 42K-42K Annually JuniorFintech • Information Technology • Insurance • Financial Services • Big Data AnalyticsProvide end-to-end customer support across phone and digital channels for disability/intake inquiries, using AI-guided tools and CRM systems to resolve complex issues, document interactions, escalate when needed, and contribute to process improvements while following compliance and privacy requirements.Top Skills: Ai-Powered ToolsAutomated SummarizationCopilotCustomer Communication SystemsCustomer Relationship Management PlatformsGuided Decision WorkflowsKnowledge Bases