DFIN
Builtin · Indexed 2026-08-16
Support Operations Engineer
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Indexed description
DFIN Support Operations Engineer 3 Days AgoSaved Remote or Hybrid United States Mid level Mid levelFintech • SoftwareLead Zendesk configuration and optimization for Support Operations: design workflows, triggers, automations, SLAs, and reporting. Serve as primary Zendesk SME and business analyst, gather requirements, document system designs, support governance/change management, ensure security and role-based access, and collaborate cross-functionally to deploy integrations, testing, and adopt Zendesk AI capabilities.Top Skills: SalesforceZendeskZendesk Ai AgentsZendesk Ai SuiteZendesk ApiZendesk Copilot
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