Director, Technology Solutions

Description:

Position: Director, Technology Solutions

Classification: Full-Time, Exempt

Reports to: COO & Chief Data Scientist

Date: July 2026

MISSION: Futuro Health launched in 2020 to address the critical shortage of workers in the healthcare sector. Our nonprofit mission is to improve the health and wealth of communities by growing the largest network of allied healthcare workers in the nation. Initially funded by a $130 million investment from Kaiser Permanente through a collective bargaining agreement with SEIU-UHW, Futuro Health has since grown to have a portfolio of funders, grants and contracts to do our work that is life changing. Every year, thousands of diverse adults become Futuro Health Scholars and pursue training to earn their credentials for a wide array of in-demand allied healthcare roles. What sets Futuro Health apart is our comprehensive approach to supporting Futuro Health Scholars throughout their education journey and our deep expertise in the healthcare sector. We address the healthcare workforce shortage by personalizing education journeys for diverse adults to enter into allied healthcare careers at low or no-cost. More on Futuro Health can be found at www.FuturoHealth.org.

OUR VALUES

• Scholar Centered: We keep Scholars and equity at the center of our work.
• Quality Solutions: We design quality solutions that are agile, inclusive, and scalable – for employers, partners, and communities.
• Data-Driven Innovation: We continuously improve and innovate – and use data to inform our decisions.
• Future Focused: We look toward the future and embrace new opportunities.
• Collaborative: We earn and maintain trust through collaboration and acting with integrity and accountability.
• Culture Matters: We steward our culture – and empower team members to contribute meaningfully.

Why Should You Join Futuro Health: Do you seek to change lives for the better? Do you want a role in a nonprofit focused on designing solutions and bringing direct services to make a difference to Scholars, communities and the nation? Have you shown grit when it comes to taking on challenges and pushing forward to resolution? Our team of talents share a commitment to Futuro Health’s nonprofit mission. We celebrate the opportunity to transform lives through our purpose-driven work. We bring our skillsets, a can-do attitude, and a collaborative approach to our everyday work of forging workforce development models that apply best practices. We know it takes collective effort to design adult-friendly, inclusive, agile, and scalable solutions that meet the big challenges of the day -- ranging from worker shortages, social and economic mobility, to equity in care. If these qualities speak to you, apply to become part of the Futuro Health team.

Position Summary: Futuro Health is seeking a Director of Technology Solutions to lead the strategic direction and operational execution of our technology infrastructure, data systems, and enterprise applications. This is a leadership role for someone who thinks like a technologist and solutions architect first — someone who can design, implement, and maintain reliable systems, direct and develop technical teams, and ensure the platforms powering our learner experience and enterprise are secure, scalable, well-governed, and responsive to business needs. This person will own our core technology infrastructure (built on .NET, SQL Server, Microsoft Azure, and Microsoft Dynamics CRM), evaluate architecture and vendor decisions, and hold technical leaders accountable for delivery. The Director will partner with program, Scholar-facing and client-facing leadership, and other teams to translate organizational needs into technical solutions, including working closely with the Director of Instructional Design to ensure new learning tools integrate cleanly with the broader technology environment.

Essential Job Functions:

Technology & Infrastructure Oversight

• Own the strategic and operational direction of IT infrastructure, software development, and data systems.
• Ensure the reliability, scalability, and security of core enterprise systems (.NET applications, Microsoft Azure environment, SQL Server databases, Microsoft Dynamics CRM).
• Lead architecture and platform decisions in partnership with the Manager of Software Development.
• Oversee data governance, integrity, and systems strategy in partnership with the Senior Manager of Data Systems.
• Evaluate vendor and build/buy tradeoffs for new technical solutions and budget recommendations/planning.
• Ensure IT operations effectively support day-to-day organizational technology needs.

Solutions Delivery

• Translate business and operational needs into scoped technical solutions, investment/budget strategy, and implementation plans.
• Establish delivery processes (intake, prioritization, release management, budget chargeback) where they don't yet exist.
• Oversee the technical execution of tools supporting instructional design, curriculum management, and learner-facing systems.
• Monitor system performance and lead resolution of escalated and significant technical issues.
• Prepare for and practice staff for crisis scenario response mitigation.

People Leadership

• Directly manage and develop the IT Operations Manager, Senior Manager of Data Systems, and Manager of Software Development.
• Build team capacity, set performance expectations, cultivate healthy culture, and support career growth for direct and indirect reports.
• Lead across disciplines outside one's own technical background by empowering subject-matter experts and fostering trust and autonomy within teams.
• Foster a culture of accountability, collaboration, and continuous improvement across a cross-functional organization.
• Ensure business continuity of business-critical functions, including documentation and cross training.

Cross-Functional Partnership

• Serve as a key advisor to senior leadership on technology and data strategy as tools, products and enablers of organizational goals.
• Represent technology and infrastructure priorities in organizational planning and budgeting.
• Oversee and partner with external vendors and consultants as appropriate.

Qualifications:

Required

• 7+ years of experience in technology leadership, with 2+ years managing high-performing teams across multiple sub-functions (infrastructure, engineering, data).
• Demonstrated experience overseeing enterprise application architecture (e.g., .NET, Azure, SQL Server) and holding technical teams accountable for delivery.
• Experience overseeing or partnering closely with CRM platforms (Microsoft Dynamics CRM experience preferred).
• Demonstrated ability to lead teams or functions outside one's core expertise — candidates must show strong judgment in setting direction and building trust with subject-matter experts.
• Comfortable translating ambiguous organizational needs into structured technical solutions, budgets and project plans.
• Excellent communication skills, with the ability to present to senior leadership.

Preferred

• Experience in education technology, workforce development, healthcare, or nonprofit sectors.
• Experience with data governance and reporting/analytics platforms.
• Prior experience building or maturing a technology function in an organization that previously lacked one.

Education:

Required

• Bachelor's degree in Computer Science, Information Systems, Business, or a related field, or equivalent professional experience.

Preferred

• Master's degree (MBA, MS in Information Systems, or similar), or equivalent experience.
• Relevant certifications such as Certified Scrum Product Owner (CSPO), a Pragmatic Institute product certification, PMP, or ITIL Foundation.

Supervisory Responsibility: This role will have supervisory responsibility over other staff.

Work Environment/Travel: This is a remote role. Travel will also be required to attend meetings and conferences twice per year to attend Futuro Health’s Spring and Fall In Person All Hands events. Participation in these events is an essential function of the role, as these gatherings support strategic alignment, cross department collaboration, and organizational effectiveness, which cannot be fully achieved in a virtual format. As a condition of employment, employees must be able to fulfill this twice-yearly travel requirement. Reasonable accommodations will be provided as required by applicable law.

Physical Demands: Able to sit, stand, and type for long periods of time. Ability to work irregular hours including after hours and weekends although this will be infrequent. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type: This position is Full-Time, Exempt. The hours may include weekends, nights and holidays.

Comprehensive Benefits: These excellent benefits are designed to enhance you and your family's well-being and support your success.

• Platinum Tier Medical Plans: Choose from PPO, HMO, and HDP options, all fully paid by Futuro Health.
• Dental and Vision Plans: Comprehensive coverage, fully paid by Futuro Health.
• Life and AD&D, Long and Short-term Disability, and EAP: Fully covered by Futuro Health to ensure your peace of mind.
• 401K Plans: Traditional and Roth Safe Harbor Plans with a 100% match up to 4% of employee contributions (subject to IRS limits). Immediate vesting.
• Flexible Spending Accounts: Options include FSA, HSA, and Limited FSA Plans.
• Voluntary Ancillary Benefits: Additional coverage for hospital stays, critical illness, accidents, legal services, identity theft protection, and pet care.
• Reimbursements: Mobile phone, internet, and gym membership costs.
• Wellness Programs: Access to a variety of wellness initiatives to support your overall health.
• Career Growth: Opportunities for professional development and advancement.

Equal Opportunity: Futuro Health is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.