Cloud Engineer – UpaaS

Our Company

At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business value with AI.

What You'll Do

As a Cloud Engineer – UpaaS (Upgrade as a Service), you will play a critical role in executing scheduled upgrades, patches, and change activities across Vantage Cloud platforms on AWS, Azure, and Google Cloud. You will be responsible for ensuring high availability, controlled change execution, and operational excellence, working within defined maintenance windows and strictly following approved runbooks and change management processes.

Your responsibilities will include:

• Participate in scheduled maintenance windows aligned to global customer time zones, including off-hours, weekends, and shift-based coverage as required for change execution.
• Execute scheduled upgrades, patches, and maintenance activities following approved change requests and runbooks.
• Perform pre-checks, maintenance execution, and post-validation activities for cloud platform upgrades.
• Support high availability environments by ensuring minimal disruption during planned maintenance windows.
• Adhere strictly to change management processes, including assessment, authorization, and customer-confirmed schedules.
• Troubleshoot issues during upgrade activities and collaborate with engineering teams to resolve them when required.
• Execute rollback procedures and stabilization tasks to ensure system integrity.
• Follow the “Do No Harm” principles by ensuring all actions align with documented procedures and safeguards.
• Contribute to runbook updates, documentation improvements, and lessons learned from completed upgrades.

Onboarding and Ramp-Up Expectations

• You will participate in a structured onboarding and training program designed to ensure safe and effective execution of high-impact changes in production environments.
• During onboarding, you will:
• Request access to cloud platforms, operational tools, and support systems
• Complete training on UPaaS workflows, upgrade lifecycle, and change management processes
• Learn and validate the execution of approved runbooks and checklists
• Shadow experienced engineers during live upgrade and maintenance activities
• Gradually take ownership of tasks under supervision
• Gradually align with production maintenance schedules and shift coverage as part of onboarding progression.
• After successful completion of onboarding milestones, you will:
• Independently execute upgrade and change activities
• Participate actively in maintenance windows and scheduled operations
• Handle standard change execution with minimal supervision
  

Who You'll Work With

As the Cloud Change Engineer – UPaaS, you will work closely with cross-functional teams, including:

• SRE (Site Reliability Engineering)
• Product Engineering
• Change Management
• Cloud Service Delivery
• Service Experience Managers (SEMs)

Additionally, you will collaborate with global operations teams to ensure successful execution of scheduled changes, upgrades, and maintenance activities, maintaining alignment with customer expectations and operational standards.

What Makes You a Qualified Candidate

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 2+ years of experience in cloud operations, system administration, or infrastructure support.
• Hands-on exposure to cloud platforms such as AWS, Azure, or Google Cloud.
• Experience executing changes in production environments with maintenance windows and approval workflows.
• Familiarity with system upgrades, patching, and lifecycle management activities.
• Understanding of change management processes (ITIL or equivalent frameworks).
• Strong troubleshooting and analytical skills.

What You Will Bring

• Strong execution discipline with attention to detail in high-risk, high-impact environments.
• Ability to follow structured processes and runbooks without deviation.
• Effective communication skills for coordinating activities during maintenance windows.
• Ability to work under pressure during critical upgrade and change windows.
• Collaborative mindset to work across global teams and functions.
• Willingness to work in a shift-based operational model, including weekends, off-hours, and on-call coverage aligned to customer maintenance windows.
• Relevant cloud certifications are a plus (AWS, Azure, or GCP).
• Exposure to large-scale distributed systems or database environments is preferred.
• ITIL certification or change management training is desirable.

Why We Think You’ll Love Teradata

We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. ​ We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.