Cloud Support Engineer

HIRING || JUNIOR AZURE SUPPORT || Hybrid role at Guadalajara, MX

Job Description

Key Responsibilities

• Monitor: Track application health using Azure Application Insights and Azure Monitor.
• Respond: Act as the first line of defense for production incidents and outages.
• Troubleshoot: Resolve performance bottlenecks across the web, API, and database layers.
• Optimize: Fine-tune caching strategies, database queries, and API routing.
• Automate: Build scripts to automate routine maintenance and self-healing tasks.

Technical Requirements

• Compute: Deep knowledge of Azure App Services, Container Apps and Azure Static Web Apps.
• API Management: Experience configuring policies and routing in Azure APIM.
• Data & Storage: Proficiency with Azure Database for PostgreSQL and Azure Blob Storage.
• Caching: Hands-on experience managing and scaling Azure Cache for Redis.
• AI & Analytics: Familiarity with Azure AI Foundry (formerly Azure Machine Learning/Foundry tools).
• Observability: Expert-level skills in Kusto Query Language (KQL) for Application Insights.
• Log Analysis: Expert-level skills in Log Analytics.

Soft Skills

• Strong root-cause analysis skills.
• Clear communication during high-pressure incidents.
• Ability to work in a rotational 24/7 follow-the-sun support model.