Cloud Support Engineer

Job Title: Azure Application Support Engineer / Cloud Support Engineer

Job Description

We are seeking an experienced Azure Application Support Engineer to monitor, troubleshoot, and optimize cloud-based applications running on Microsoft Azure. The ideal candidate will have strong expertise in Azure monitoring, incident management, performance tuning, and production support, with the ability to work in a 24/7 follow-the-sun support model.

Key Responsibilities

• Monitor application health, performance, and availability using Azure Application Insights and Azure Monitor.
• Act as the first line of defense for production incidents, service disruptions, and outages.
• Troubleshoot and resolve performance bottlenecks across web applications, APIs, databases, and infrastructure components.
• Perform root cause analysis (RCA) and implement preventive measures to avoid recurring issues.
• Optimize application performance through caching improvements, database query tuning, and API routing enhancements.
• Configure and maintain monitoring dashboards, alerts, and operational runbooks.
• Automate routine maintenance tasks and self-healing processes using scripting and automation tools.
• Collaborate with development, DevOps, and infrastructure teams to ensure platform stability and reliability.
• Participate in on-call rotations and support critical production environments.

Required Technical Skills

Azure Services

• Azure App Services
• Azure Container Apps
• Azure Static Web Apps
• Azure API Management (APIM)
• Azure Monitor
• Azure Application Insights
• Azure Blob Storage
• Azure Database for PostgreSQL
• Azure Cache for Redis

Monitoring & Observability

• Expert-level experience with Kusto Query Language (KQL)
• Strong expertise in Log Analytics
• Application performance monitoring and troubleshooting
• Incident management and root cause analysis

Automation & Scripting

• Experience with PowerShell, Bash, Python, or similar scripting languages
• Automation of operational and maintenance activities

AI & Analytics

• Familiarity with Azure AI Foundry (formerly Azure Machine Learning / Foundry tools)

Qualifications

• 4+ years of experience in Azure Application Support, Production Support, Cloud Operations, or Site Reliability Engineering (SRE).
• Strong understanding of cloud-based application architectures and distributed systems.
• Experience supporting mission-critical production environments.
• Hands-on experience troubleshooting application, API, database, and infrastructure issues.
• Excellent analytical and problem-solving skills.

Soft Skills

• Strong root cause analysis and troubleshooting abilities.
• Excellent verbal and written communication skills.
• Ability to remain calm and effective during high-pressure production incidents.
• Strong collaboration and stakeholder management skills.
• Ability to work in a rotational 24/7 follow-the-sun support model.

Preferred Qualifications

• Experience in DevOps, SRE, or cloud operations environments.
• Azure certifications are a plus.
• Experience with ITIL processes and incident management frameworks.