Principal Cloud Systems Engineer

Meet Our Team

Pega is on the cutting edge of enterprise technology, and this is your opportunity to work alongside experienced infrastructure professionals supporting a global organization. As a Senior Principal Systems and Storage Engineer, you will be a senior individual contributor within our Infrastructure organization, helping ensure our cloud and data center environments are operationally sound, well architected, and cost efficient.

Our team partners closely with engineering, platform, and business stakeholders to deliver reliable systems while continuously improving visibility, governance, and operational discipline.

This role is onsite in Waltham 1 day per week. We are unfortunately unable to sponsor or transfer visas for this position at this time, nor can work on STEM OPT/CPT EAD.

Picture Yourself At Pega

In this role, you will serve as a trusted technical advisor for cloud and infrastructure operations. You will bring deep systems, storage, and architectural knowledge to support AWS usage, guide infrastructure decisions, and ensure costs are continuously reviewed and optimized.

You will help shape how we operate and govern hybrid environments—balancing cloud and on prem infrastructure—and be responsible for hands on cloud provisioning and automation. When needed, you will also provide direct operational coverage for physical data center issues to ensure continuity and rapid resolution.

What You'll Do At Pega

• Lead design and implementation following AWS best practices and AWS Well-Architected Framework pillars for implementing solutions, ensuring a well-designed, secure, reliable, performant, cost effective and efficient environment
• Hands‑on execution in AWS, serving as an informed point of contact for architecture, security, reliability, operational considerations, and cost impact
• Partner closely with stakeholders to deliver secure, resilient, cost effective, infrastructure architectures following industry best practices
• Apply and reinforce AWS architectural best practices and performing provisioning, scripting, or deployment work
• Own in‑depth, continuous cloud cost analysis, identifying inefficiencies, anomalies, and opportunities for ongoing optimization
• Drive a culture of continuous cost improvement, ensuring infrastructure spend does not go unchecked
• Provide senior operational oversight for systems, storage, and infrastructure services across cloud and on‑prem environments
• Support incident response and escalation, ensuring issues are investigated, communicated, and resolved effectively
• Provide hands‑on coordination and coverage for data center operational needs, such as hardware failures and vendor dispatch to facilities (e.g., Markley)
• Maintain and improve operational documentation, standards, and governance processes
• Support AWS in all capacities

Who You Are

• A senior‑level infrastructure professional with strong operational judgment
• Comfortable advising and presenting on AWS architecture and cost while performing hands‑on cloud engineering
• Highly analytical, with a strong focus on cost visibility and optimization
• Calm, methodical, and effective during incidents and escalations
• Collaborative and able to communicate clearly with both technical and non‑technical stakeholders
• Detail‑oriented, organized, and focused on operational excellence

What You've Accomplished

• 5+ years of experience in direct cloud operations
• 5+ years of experience in systems, storage and infrastructure
• Strong understanding of AWS architecture services, and cost models
• Proven experience performing detailed infrastructure and cloud cost analysis
• Experience supporting hybrid environments, including cloud and enterprise data centers
• Hands‑on exposure to data center operations and vendor coordination
• Strong documentation and process improvement experience
• Excellent written and verbal communication skills

Additional Preferred Experience May Include

• Experience with AWS cost management or financial governance tools
• Experience with AWS WorkSpaces and/or Omnissa VDI
• Experience with VMware and/or Nutanix Hypervisor
• Experience with Storage and Backup Solutions like Cohesity and Rubrik
• Familiarity with enterprise storage platforms and data center environments
• ITIL or service management experience
• Experience operating in large‑scale or global infrastructure organizations

Pega Offers You

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Additional Information

Base salary range for this role is 141,400 - 215,400 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.