A/V Technician

Overview

Insight Global is seeking an AV & Collaboration Technician to join our Network Infrastructure Operations team. This role is responsible for supporting and maintaining conference room technology, collaboration platforms, and audio visual systems across corporate environments.

The ideal candidate is passionate about creating exceptional meeting experiences and takes pride in solving technical challenges. This individual will support Microsoft Teams Rooms, Cisco collaboration technologies, Webex platforms, room control systems, and enterprise AV hardware while partnering closely with Network Operations and IT teams to deliver secure, reliable, and high-performing collaboration solutions.

Success in this role requires strong troubleshooting capabilities, attention to detail, a customer-focused mindset, and a commitment to continuous learning. We are looking for someone who takes initiative, embraces ownership, and actively seeks opportunities to improve both technology and processes. The ideal candidate leads through ownership, initiative, and technical excellence regardless of title or tenure.

Responsibilities

A DAY IN THE LIFE

• Support and troubleshoot conference room and collaboration technologies including Microsoft Teams Rooms, Cisco RoomOS devices, Webex platforms, Neat devices, Logitech peripherals, and related AV hardware.
• Respond to AV support requests, diagnose issues, and restore service with minimal disruption to end users.
• Provide meeting support for executive meetings, leadership events, town halls, training sessions, and other high-visibility business events.
• Perform preventative maintenance, room health audits, firmware updates, and equipment validation.
• Assist with conference room deployments, refresh projects, hardware replacements, and room modernization initiatives.
• Partner with Network Operations and IT teams to troubleshoot connectivity issues affecting AV systems and collaboration services.
• Support and maintain collaboration platforms including Teams Rooms, Cisco Control Hub, Webex Calling, Teams Calling, and related management portals.
• Document room configurations, support procedures, standards, and operational runbooks.
• Coordinate with vendors and internal stakeholders on repairs, upgrades, installations, and project activities.
• Identify opportunities to improve reliability, user experience, support processes, and operational efficiency.
• Manage competing priorities while maintaining a high level of service and professionalism during time-sensitive situations.

• You enjoy solving technical problems and finding the root cause rather than implementing temporary fixes.
• You take ownership of issues and follow them through to completion.
• You are naturally curious and enjoy learning new technologies and expanding your technical skillset.
• You take pride in delivering a great user experience and understand that reliable technology enables business success.
• You can remain calm, professional, and organized when supporting high-profile meetings or resolving urgent issues.
• You enjoy working across teams and building strong relationships with colleagues, vendors, and business stakeholders.

RELEVANT EXPERIENCE - MUST HAVE

• 3-5 years of experience supporting audio visual, collaboration, unified communications, or related technologies.
• Experience supporting Microsoft Teams Rooms, Cisco collaboration technologies, Webex environments, or similar enterprise collaboration platforms.
• Strong troubleshooting skills across AV hardware, room systems, displays, microphones, cameras, speakers, control systems, and conferencing peripherals.
• Fundamental understanding of networking concepts including IP addressing, DNS, DHCP, VLANs, PoE, and basic network troubleshooting.
• Experience supporting executive meetings, leadership events, or high-visibility business functions.
• Ability to effectively prioritize work, manage multiple responsibilities, and meet deadlines in a dynamic environment.
• Strong communication skills with the ability to support both technical and non-technical audiences.
• Ability to work independently while collaborating effectively within a team environment.
• Strong documentation and organizational skills.
• Valid Driver's License.

• Experience administering or supporting Cisco Webex Calling environments.
• Experience supporting Cisco Webex Contact Center platforms.
• Experience supporting Microsoft Teams Calling and Teams Phone environments.
• Experience with Cisco Control Hub administration.
• Familiarity with SIP, VoIP, call routing, auto attendants, call queues, and PSTN connectivity.
• Experience with Neat Pulse, MTR Pro Portal, or similar device management platforms.
• Experience with Biamp, Shure, Crestron, Extron, Logitech, Neat, Lenovo, or Yealink technologies.
• Familiarity with network monitoring, performance analysis, and troubleshooting tools.
• AVIXA CTS certification or equivalent experience.
• Experience supporting AV installations, cable termination, mounting, and field service activities.

• Ownership & Accountability: Takes initiative, follows through on commitments, and assumes responsibility for delivering reliable collaboration experiences from initial issue identification through final resolution.
• Time Management & Prioritization: Effectively balances support requests, project responsibilities, preventative maintenance, and meeting support while consistently meeting deadlines.
• Continuous Learning: Demonstrates a passion for professional development and stays current with emerging AV, collaboration, unified communications, and networking technologies.
• Problem Solving & Critical Thinking: Uses analytical thinking and structured troubleshooting techniques to identify root causes and implement effective long-term solutions.
• Customer Focus & Service Excellence: Builds trust with users through professionalism, responsiveness, and a commitment to delivering a positive support experience.
• Adaptability: Thrives in evolving environments and quickly adjusts to changing business needs, new technologies, and shifting priorities.
• Composure Under Pressure: Maintains sound judgment and professionalism during executive meetings, critical incidents, service disruptions, and other high-visibility situations.
• Communication Skills: Clearly communicates technical concepts, status updates, and recommendations to both technical and non-technical audiences.
• Collaboration & Teamwork: Works effectively across Network Operations, IT, Engineering, vendors, and business stakeholders to achieve successful outcomes.