Customer Experience Communications Operations Manager

Benchling Customer Experience Communications Operations Manager 4 Hours AgoSaved Hybrid 2 Locations 130K-165K Hourly Senior level 130K-165K Hourly Senior levelCloud • Healthtech • Social Impact • Software • BiotechOwn customer-facing communications operations: incident, change/release, and performance streams. Build playbooks, tiering, templates, tooling integrations, dashboards, and post-incident reviews. Coordinate RACI across CX, Product, and Marketing, ensure timely auditable notifications in regulated B2B SaaS environments, and drive continuous improvement.Top Skills: Ai ToolsBi ToolsEmail Marketing AutomationGainsightIn-App Messaging PlatformsLifecycle/Email OrchestrationReporting ToolsSalesforceSQLStatus Page PlatformsStatus/Incident ToolZendesk