Senior Site Reliability Engineer

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.

We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.

Site Reliability Engineers (SREs) are responsible for the overall performance and reliability of ASAPP's infrastructure and products. The team owns the entire infrastructure stacks. SREs design and implement the tools that automate building reliable and performant systems. We emphasize building tools over manual processes. We implement, not administer. We’re obsessed with automation, not repetition. Our job is to focus on building reliable infrastructure and tools for our product teams so that they can solve customer problems and deliver new features, not reinvent platforms.

What you'll do

• Work with product engineering teams on service architecture and implementation
• Deliver Infrastructure configuration as code and automate everything
• Direct and implement monitoring and alerting systems to support rapid problem diagnosis
• Perform Root Cause Analysis and design and deliver resolutions
• Work on our Kubernetes / AWS infrastructure to support our product engineers
• Design secure and performant networking solutions in our production systems

What you'll need

• +4 years of relevant experience bringing software to production at high scale
• Participation in on-call rotation, triaging and addressing production issues
• Obsession with automation and instrumentation
• Understanding of complex systems and failure scenarios
• Excellent communication skills
• Knowledge of AWS services, containers and container management frameworks
• Familiarity with Message Bus based systems and distributed architectures
• Proficiency in Terraform , Python and/or Go

What we'd like to see

• BS or MS degree in the Computer Science field, or equivalent hands-on experience.
• Experience in product oriented environments
• Scalable distributed applications experience

Benefits

• Competitive compensation with stock options
• Comprehensive medical, vision, and dental insurance
• 401k matching
• Fitness and wellness stipend
• Mobile phone reimbursement
• Mental well-being benefits
• Professional learning and development stipend
• Parental leave, including adoptive and foster parents
• 3 weeks paid time off (increases with tenure) and unlimited sick leave

$150,000 - $175,000 a year

Compensation is a combination of salary and performance bonus

Separately, you will also receive an equity grant

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.