Technical Support Specialist
Indexed description
tastytrade/ tastylive/ tastyfx/ tastycrypto Technical Support Specialist YesterdaySaved Easy Apply Hybrid Chicago, IL, USA Easy Apply 55K-65K Annually Junior 55K-65K Annually JuniorFintech • News + Entertainment • Software • Financial ServicesProvide frontline technical support to traders via phone, email, and chat. Diagnose and resolve hardware, OS, networking, connectivity, and platform issues across desktop, web, and mobile. Document tickets in Salesforce and JIRA, escalate complex problems to Engineering, test updates in staging, and help educate users on platform navigation and customization.Top Skills: AndroidChromeConfluenceDeveloper ToolsDisplayportDnsEdgeFirefoxFirewallsHdmiiOSIp AddressingJIRALightningLinuxmacOSMicrosoft 365Remote Support ToolsSafariSalesforceScreen SharingSlackUsb-CVpnWindows
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