Executive Director, Customer Experience Core Product

JPMorganChase Executive Director, Customer Experience Core Product 29 Minutes AgoSaved Hybrid New York, NY, USA Expert/Leader Expert/LeaderFinancial ServicesLead strategy and delivery of core card account management across web and mobile. Own vision, roadmap, and metrics for dashboards, personalization, self-service, and digital merchandising. Coach product managers, drive discovery, experimentation, and analytics, manage cross-functional delivery, and improve engagement, satisfaction, and business outcomes.Top Skills: Ai-Enabled ToolsBehavioral AnalyticsCustomer DecisioningDigital Merchandising FrameworksExperimentation PlatformsPersonalization PlatformsRecommendation Systems