Senior Director, Research & User Intelligence, Customer and Developer Experiences

Capital One Senior Director, Research & User Intelligence, Customer and Developer Experiences Reposted 4 Hours AgoSaved Hybrid 4 Locations 270K-336K Annually Senior level 270K-336K Annually Senior levelFintech • Machine Learning • Payments • Software • Financial ServicesLead a 10-person user research team to build cumulative user intelligence for customer and developer platforms. Develop scalable research programs, enable continuous discovery and rapid testing using human-centered and AI methods, drive experience measurement, collaborate with senior leaders across design, product, and engineering, and recruit, develop, and manage top research talent to inform product decisions and business strategy.